{"id":2108323,"url":"https://alion.io/job/ashby-manager-of-implementations-high-touch-emea","title":"Manager of Implementations, High Touch - EMEA","company":{"id":58445,"name":"Ashby","domain":"ashbyhq.com","url":"https://alion.io/company/ashby","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":62,"open_postings":63,"ghost_share":0.635,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CY","CZ","DK","FI","HU","IE","IT","NL","PL","RO","ES","SE","EE","GR","LV","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":28,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-08T20:01:05Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T12:02:00Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":12},"description":"Manager of Implementations, High Touch - EMEA\nHi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring an EMEA Manager of High Touch Implementations! As a leader on our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to play a key role early in our customers’ journey, ultimately upleveling the overall customer experience.\nAbout this role:\nAs our Manager of High Touch Implementations in EMEA, you will play a key role in ensuring high-quality experiences for customers beginning their Ashby journey. You will lead an EMEA-based team of Implementation Specialists aligned to our High Touch (mid-market) customers, reporting into our EMEA Manager of Implementations. You will oversee the delivery of segment-aligned implementation experiences, and will partner cross-functionally to support scoping and planning for prospective customers.\nRole requirements:\nImplementation & Project Management: You have extensive experience managing and executing implementation and onboarding projects (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations). You keep the team on track to ensure milestones are met. You work effectively in a remote-first setting, with the ability to travel \n\nTeam Leadership: You build and scale high-performing teams, empowering them to achieve outcomes that meet or exceed the high standards set by our team and company.\n\nCustomer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period.\n\nBias for Action: You move work forward, translating ambiguity into clear paths, driving toward outcomes, and ensuring follow-through.\n\nRegional Focus: You leverage your understanding of the EMEA market to define and evolve how implementations are delivered, ensuring our approach optimizes for regional considerations and scales without compromising quality.\n\nFluency with Enterprise Motions: You are comfortable operating in complex enterprise environments with multiple stakeholders, competing priorities, and evolving requirements. You are experienced in navigating change management processes at scale and helping customers adapt to new systems and a refreshed approach.\n\nTechnical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative.\n\nCritical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely only on ‘I’ve seen this done,’ but instead think critically to solve problems.\n\nCross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.\n\nWhat Success Looks Like:\nEMEA customers achieve time-to-value quickly and predictably\n\nImplementation quality is consistent across segments without feeling templated\n\nUpmarket customers receive an enterprise-ready onboarding experience\n\nClear, effective transitions into Customer Success support strong adoption momentum\n\nScalable processes reduce manual effort while preserving quality\n\nYou could be a great fit if:\nYou love to coach. You see every teaching moment as an opportunity and are excited to help your team and our customers grow.\n\nYou demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. You approach all stakeholder conversations with confidence.\n\nYou are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.\n\nYou are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.\n\nYou know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.\n\nYour peers describe you as detail-oriented and technically proficient. You take pride in internal operations.\n\nYou are data-driven. You use metrics and analytics to inform decisions and measure success.\n\nYou are adaptable. You can navigate changes in a fast-paced, evolving environment.\n\nYou might not be a great fit if:\nYou prefer being an individual contributor.\n\nYou prefer an in-person role over remote.\n\nYou are less interested in customer-facing roles that require both technical and interpersonal skills.\n\nYou are accustomed to defining ideas and strategies, yet not responsible for their execution.\n\nYou prefer working with a simple product (such as a point solution).\n\nYou prefer exclusively to build (rather than build, iterate, optimize).\n\nOur Philosophy\nHere are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:\nWe spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.\n\nWe want to offer deep expertise whenever we interact with prospects and customers.\n\nWe strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.\n\nWe value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.\n\nThe Interview\nAt Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:\n30 min - Recruiter Screen with Talent Team\n\n45 min - Interview with Head of Professional Services (Hiring Manager)\n\n45 min - Mock Customer Escalation Call\n\nFinal Round Part 1:\n30 min - Interview with VP of Customer Success\n\n30 min - Cross-functional Leadership interview\n\nFinal Round Part 2:\n30 min - Interview with CEO\n\n10 min - Closing Questions with Hiring Manager\n\nBenefits\nYou’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.\n\nYou get to sell a product that our prospects & customers are truly excited about.\n\nCompetitive compensation is offered.\n\n10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable.\n\nUnlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it\n\nTwelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.\n\nGenerous equipment, software, and office furniture budget. Get what you need to be happy and productive!\n\n$100/month education budget with more expensive items (like conferences) covered with manager approval\n\nAshby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.\nAshby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.","description_format":"text","description_chars":8305,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Stock options","Unlimited PTO"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Cyprus","iso":"CY","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"country"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"country"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"},{"name":"Birmingham","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-10-08T21:15:53Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":0.9,"age_days":12,"expected_fill_days":23,"reasons":["conf:3","stale_co","velocity","win:mid"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/ashby-manager-of-implementations-high-touch-emea","json_url":"https://alion.io/job/ashby-manager-of-implementations-high-touch-emea.json","meta":{"generated_at":"2026-10-21T12:21:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17520,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58445},"rest":"https://alion.io/mcp/rest/get_company?id=58445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fashby-manager-of-implementations-high-touch-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fashby-manager-of-implementations-high-touch-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fashby-manager-of-implementations-high-touch-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ashby-manager-of-implementations-high-touch-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fashby-manager-of-implementations-high-touch-emea"}]}