{"id":3016836,"url":"https://alion.io/job/ashby-mid-market-implementation-specialist-emea","title":"Mid-Market Implementation Specialist - EMEA","company":{"id":58445,"name":"Ashby","domain":"ashbyhq.com","url":"https://alion.io/company/ashby","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":64,"open_postings":69,"ghost_share":0.594,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Hamburg, Germany"],"countries":["DE"],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CY","CZ","DK","FI","HU","IE","IT","NL","PL","RO","ES","SE","EE","GR","LV","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":28,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-21T14:01:51Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T19:21:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"High Touch Implementation Specialist\nHi, I’m Daryl and I’m the Manager of Mid-Market Implementations at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “What is a better way to accomplish this?”. That’s why I am thrilled to be hiring a Mid-Market Implementation Specialist!\nAs a member of the Mid-Market Implementation team and part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll have a unique opportunity to help shape this new implementation offering and uplevel the overall customer experience.\nAbout this role:\nAs an Implementation Specialist aligned to our High Touch segment, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for mid-market and smaller enterprise customers. Your book of business will include 15-20 active implementations at a time, each lasting 8-10 weeks. You will work directly with customers to develop and execute implementation plans that ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.\nRole requirements:\nImplementation & Project Management: You have extensive experience leading implementation and onboarding projects in high growth B2B SaaS environments, defining scope, aligning stakeholders, communicating project plans, and delivering results against agreed upon expectations. You keep teams on track to meet milestones, work effectively in a remote first setting, and are willing to travel \n\nTechnical Proficiency: You have experience with complex, multi-module SaaS systems, understand shared configuration and data models, and are comfortable with analytics, conditional logic, and relational data (Ashby knowledge is a plus but not required)\n\nCustomer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period.\n\nChange Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.\n\nBest Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.\n\nCritical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think critically to solve problems.\n\nCross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.\n\nYou could be a great fit if:\nYou demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.\n\nYou are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.\n\nYou are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.\n\nYou know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.\n\nYour peers describe you as detail-oriented and technically proficient. You take pride in internal operations.\n\nYou are data-driven. You use metrics and analytics to inform decisions and measure success.\n\nYou are adaptable. You can navigate changes in a fast-paced, evolving environment.\n\nYou love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow.\n\nYou might not be a great fit if:\nYou bring project management expertise, but rely on other resources to be technical or product subject matter experts during implementations.\n\nYou prefer managing shorter implementations of less than 30 days.\n\nYou typically manage only a few simultaneous implementations at a time. This segment moves with urgency and we balance a book of business from 15-20+ implementations at a time\n\nYou are accustomed to defining ideas and strategies, yet not responsible for their execution.\n\nYou prefer working with a simple product (such as a point solution).\n\nYou prefer exclusively to build (rather than build, iterate, optimize).\n\nOur Philosophy\nHere are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:\nWe spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.\n\nWe want to offer deep expertise whenever we interact with prospects and customers.\n\nWe strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.\n\nWe value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process. You can take a look at our Operating Principles to get a sense of what we are looking for in folks on the team.\nThe Interview\nAt Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:\n30 min - Recruiter Screen with Talent Team\n\n45 min - Interview with the Manager, of High Touch Implementations\n\n60 min- Mock Call with Strategic Implementation Specialist and High Touch Implementation Specialist\n\nFinal Round:\n30 min - Cross-Functional Interview with Head of Professional Services\n\n30 min - Product Complexity Interview with VP of Customer Success\n\n30 min - Customer Adoption & Enablement with Manager of High Touch Customer Success and a High Touch Customer Success Manager\n\n10 min - Closing Questions with Hiring Manager\n\nBenefits\nYou’ll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.\n\nYou get to sell a product that our prospects & customers are truly excited about.\n\nCompetitive compensation is offered.\n\n10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby -do it when you feel financially comfortable.\n\nUnlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it\n\nGenerous equipment, software, and office furniture budget. Get what you need to be happy and productive!\n\n$100/month education budget with more expensive items (like conferences) covered with manager approval\n\nAshby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.\nAshby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.","description_format":"text","description_chars":7831,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Stock options","Unlimited PTO"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"France","iso":"FR","kind":"country"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"country"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Cyprus","iso":"CY","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"country"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"country"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"country"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"country"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"},{"name":"Hamburg","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-10-21T16:46:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/ashby-mid-market-implementation-specialist-emea","json_url":"https://alion.io/job/ashby-mid-market-implementation-specialist-emea.json","meta":{"generated_at":"2026-10-22T22:18:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7404,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58445},"rest":"https://alion.io/mcp/rest/get_company?id=58445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fashby-mid-market-implementation-specialist-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fashby-mid-market-implementation-specialist-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fashby-mid-market-implementation-specialist-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ashby-mid-market-implementation-specialist-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fashby-mid-market-implementation-specialist-emea"}]}