{"id":2361571,"url":"https://alion.io/job/ashby-technical-solutions-consultant-americas-2","title":"Technical Solutions Consultant - Americas","company":{"id":58445,"name":"Ashby","domain":"ashbyhq.com","url":"https://alion.io/company/ashby","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":66,"open_postings":68,"ghost_share":0.574,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":163000,"max_usd":357000,"period":"year","method":"role_country_seniority_unknown","sample_n":4335},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false}],"status":"live","first_seen_at":"2026-10-01T23:05:18Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T13:07:25Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":21},"description":"Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “How can we deliver a more impactful customer experience?”. That’s why I’m thrilled to be hiring for our new Solutions Consultant function! As a member of our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to ensure customers have the technical support they need to fully optimize their use of Ashby, helping them build deeper integrations and more effective workflows.\nAbout the Role\nThis role sits at the intersection of Customer Success, Product, and Support - bridging deep technical acumen with strong customer-facing skills. You’ll serve as a subject matter expert (SME) on complex product areas and integrations, working hands-on with customers via live engagements and expanding our team’s technical delivery capabilities. You’ll bring both product expertise and a consultative mindset, playing a critical role in implementations and integrations.\nWhat you’ll do:\nServe as a post-sales technical SME on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations.\n\nLead customer-facing technical engagements, including discovery sessions, best practice consulting, and hands-on configuration of technical workflows.\n\nCollaborate with Product to surface emerging technical pain points for exploration and stay ahead of new product capabilities that inform our customer engagements.\n\nEnable our Technical Support team to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations.\n\nExecute solutions explored in pre-sales conversations to ensure continuity between customer expectations and delivered outcomes.\n\nTranslate technical depth into scale, converting insights and one-off solutions into documentation, playbooks, tooling, or enablement content for wider reuse when appropriate.\n\nWhat success looks like:\nCustomers receive enterprise-grade technical guidance and configuration support during implementation and post-live optimization activities\n\nAshby expands its customer offerings while enabling more effective specialization of responsibilities with cross-functional partners like Product and Support\n\nProfessional Services opens new revenue streams via defined technical services offerings\n\nTechnical workstreams operate collaboratively with core implementation workstreams and customer success motions\n\nCustom solutions are documented and scaled for use with other customers\n\nYou could be great for fit it you:\nAre a technical generalist who can go deep quickly on topics like M365 and Google Workspace configurations and API-driven custom integrations.\n\nHave prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, working with a complex SaaS product.\n\nCan distill complex concepts for functional Talent Acquisition stakeholders (e.g., Recruiting Operations Managers), technical admins (e.g. HRIS or IT stakeholders), and executive decision-makers (e.g. VP of Talent).\n\nLove live customer interaction, and enjoy solving problems in real time with users.\n\nThrive in ambiguity and are resourceful and self-directed - you’re excited to build the solution if it doesn’t yet exist.\n\nCare deeply about product quality, clarity, and consistency - and want to help us raise the bar through every customer touchpoint.\n\nYou might not be a fit if:\nYou’re looking for a purely behind-the-scenes role with little customer interaction.\n\nYou prefer to specialize in a narrow technical domain rather than working across multiple feature sets.\n\nYou want strict role boundaries - this job blends technical depth with customer-facing work, and flexing between both is key.\n\nYou’re uncomfortable with ambiguity or iterative problem solving - this role often works in emerging areas without pre-defined solutions.\n\nYou rely heavily on handoffs or checklists - success here often requires defining and owning an issue end-to-end, even if it’s messy.\n\nOur Philosophy\nHere are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:\nWe spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.\n\nWe want to offer deep expertise whenever we interact with prospects and customers.\n\nWe strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.\n\nWe value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.\n\nThe Interview\nAt Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:\n30 min - Recruiter Screen with Talent Team\n\n45 min - Interview with Head of Professional Services (Hiring Manager)\n\nTake Home Exercise (one week to complete)\n\n60 min - Interview with Integrations Consultant and Product Manager\n\nFinal Round:\n30 min - Interview with VP of Customer Success\n\n30 min - Interview with CEO\n\n10 min - Closing Questions with Hiring Manager\n\nAshby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.\nAshby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.","description_format":"text","description_chars":6539,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Recruiting Software & ATS"],"lifecycle":[{"event":"open","at":"2026-10-12T15:57:27Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.606,"p_room":0.75,"age_days":21,"expected_fill_days":29,"reasons":["conf:2","stale_co","velocity","win:late"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/ashby-technical-solutions-consultant-americas-2","json_url":"https://alion.io/job/ashby-technical-solutions-consultant-americas-2.json","meta":{"generated_at":"2026-10-23T16:26:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24889,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58445},"rest":"https://alion.io/mcp/rest/get_company?id=58445"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fashby-technical-solutions-consultant-americas-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fashby-technical-solutions-consultant-americas-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fashby-technical-solutions-consultant-americas-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ashby-technical-solutions-consultant-americas-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fashby-technical-solutions-consultant-americas-2"}]}