{"id":3259074,"url":"https://alion.io/job/ashland-customer-service-representative-2","title":"Customer Service Representative","company":{"id":2193821,"name":"Ashland","domain":"ashland.com","url":"https://alion.io/company/ashland-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":10500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":17},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-26T08:35:06Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Ashland India Private LtdCustomer Service Representative\nAre you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?\nAre you always solving?\nThen we’d like to meet you and bet you’d like to meet us.\nAshland has an exciting opportunity for a Customer Service Representative, to join our Ashland India business at our Corporate office in Mumbai. This is a very visible, significant role within the Company and the supply chain function. This position will report to Customer Service Manager, APAC, PC BU.\nThe responsibilities of the position include, but are not limited to, the following:\nHands on experience using SAP to process and manage domestic and international sales orders, to track and monitor the orders till fully completed.\nResponsible customers’ base are for India, Pakistan, Sri Lanka, Bangladesh, Nepal and other assigned markets.\nCo-ordinate closely with various brilliant solvers (from sales team, any related cross-functional teams from production plants, international warehouses, logistics team, finance, etc) to ensure timely and accurate order processing, required shipping documents issued and shared timely, AND/OR to resolve any issues or disputes.\nMonitor credit situation of the customer and liaise with credit department and sales representatives (PM)\nHandle customer complaints by coordinating appropriate resolution and providing timely feedback to customers and internal stakeholders.\nBe customer’s first point of contacts to respond promptly and accurately to customer inquiries and service requests within defined customer service scope.\nExecute company customer service standards and order processing procedures to support Customer Service Excellence.\nMaintain, update and file customer files, records and internal documents\nMake day-to-day operational decisions within established guidelines and escalate exceptions or complex issues to supervisors as needed.\nEnsure compliance with the business code of conduct, internal control systems (ICS), and ISO requirements, achieving zero non-conformities in audits.\nActively contribute to the organizational goals by taking initiative, executing on goals and focusing on performance and safety\nImprove the organization capacity and capabilities through building collaborative relationships, optimizing diverse talent and utilizing positive communications and influence with others\nIn order to be qualified for this role, you must possess the following:\nKnowledge in Business Administration, Logistics, International Business, or related discipline.\nMinimum 2 years' experience in Customer Service, Order Management, or related field.\nStrong proficiency in business software applications, including SAP and Microsoft Office (Excel, Outlook, PowerPoint).\nFluent in English, both written and spoken; additional language skills are an advantage.\nProven ability to build and manage effective relationships with international customers and internal stakeholders.\nStrong analytical mindset with solid data analysis and problem-solving capabilities.\nDemonstrated responsible and ethical behavior at all times\nThe ability to help the company drive greater value through understanding the business, making complex decisions and creating the new and different\nThe following skill sets are preferred by the business unit:\nGlobal Multinational culture attitude\nUnderstanding of Sales Forecasting and/or Supply Chain processes\nSelf-starter with problem solving skills and excellent interpersonal skills\nCritical thinking in a fast-paced environment must be able to multi-task, problem solve, prioritize, and work under pressure\nProactive identify issues with effective& timely communication loop\nQuick learner, target/result oriented person\nA dedicated team player, multitasking ability with unwavering intergrity\nIn more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.\nAt Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.\nNot only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.\nAshland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.\nAshland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/GenderIdentity/Sexual Orientation.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.","description_format":"text","description_chars":6146,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T03:25:57Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.429,"p_room":0.36,"age_days":40,"expected_fill_days":21,"reasons":["conf:2","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/ashland-customer-service-representative-2","json_url":"https://alion.io/job/ashland-customer-service-representative-2.json","meta":{"generated_at":"2026-10-26T20:27:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2193821},"rest":"https://alion.io/mcp/rest/get_company?id=2193821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fashland-customer-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fashland-customer-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fashland-customer-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ashland-customer-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fashland-customer-service-representative-2"}]}