{"id":3259042,"url":"https://alion.io/job/ashland-customer-service-representative","title":"Customer Service Representative","company":{"id":2193821,"name":"Ashland","domain":"ashland.com","url":"https://alion.io/company/ashland-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-29T16:47:43Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Ashland Ingredients Poland sp. z o.o.Customer Service Representative\nAre you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?\nAre you always solving?\nThen we’d like to meet you and bet you’d like to meet us.\nAshland has an exciting opportunity for a Customer Service Representative to join our Ashland Ingredients Poland Sp. z o.o. business at our Warsaw, Poland site. This is a very visible, significant role within the Company and the Supply Chain function. This position will report to Customer Service Supervisor. This is a hybrid role.\nThe responsibilities of the position include, but are not limited to, the following:\nManage sales orders end-to-end (order entry, confirmation, changes, delivery coordination, and billing) in SAP\nServe as the primary point of contact for assigned customers regarding orders, deliveries, and documentation\nCoordinate with Planning, Warehousing, Logistics, and External Forwarders to ensure on-time and compliant shipments\nEnsure accuracy of shipping, commercial, and regulatory documentation (e.g. Invoice, DN, CMR, CoA, export documents)\nProactively manage order exceptions, delays, short shipments, and damages, escalating when needed\nSupport credit/debit note processing in cooperation with Finance and Sales\nMaintain accurate master data and order data in SAP and related systems\nHandle customer communications professionally, ensuring timely and clear responses\nContribute to process improvements, standardization, and knowledge sharing within the team\nEnsure compliance with EHS, SOX, and internal control requirements\nIn order to be qualified for this role, youmust possessthe following:\nLanguage skills: English written and spoken\nPrevious experience in Customer Service or related areas\nCustomer service-oriented attitude\nExcellent communication skills\nExperienced in using Microsoft Windows applications\nAbility to work in a fast-paced environment with complex business scenarios\nHigh level of attention detail and strong problem-solving skills\nSolid compliance and process management skills\nDemonstrated responsible and ethical behavior at all times\nThe ability to help the company drive greater value through understanding the business, making complex decisions and creating the new and different \n The following skill sets are preferred by the business unit:\nExperience with ERP Systems preferably SAP\nCommercial insight\nAffinity with administrative activities\nTeam player, multitasking ability\nIn more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.\nAt Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.\nNot only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.\nAshland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.\nAshland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/GenderIdentity/Sexual Orientation.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.","description_format":"text","description_chars":4819,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T03:25:57Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.561,"p_room":0.9,"age_days":10,"expected_fill_days":22,"reasons":["conf:0","stale_co","win:mid"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/ashland-customer-service-representative","json_url":"https://alion.io/job/ashland-customer-service-representative.json","meta":{"generated_at":"2026-10-29T18:15:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26992,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2193821},"rest":"https://alion.io/mcp/rest/get_company?id=2193821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fashland-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fashland-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fashland-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ashland-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fashland-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3259042}},{"tool":"search_jobs","arguments":{"company":"ashland.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3259042},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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