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You will work closely with our sales team and R&D departments to provide timely support and solutions to network-related problems.\nKey Responsibilities:\nTravel to various data center locations across the U.S. to provide technical support and resolve operational issues.\nDiagnose and troubleshoot network issues, providing prompt resolution to minimize downtime with our support team.\nConfigure and maintain network hardware and software, ensuring they are up-to-date and functioning correctly.\nCollaborate with other R&D team members to implement network upgrades and improvements.\nProvide technical support to end-users, addressing network connectivity issues and related concerns.\nDocument network configurations, changes, and procedures to maintain accurate records.\nQualifications:\nBachelor’s degree in Computer Science, Information Technology.\nProven experience as a Network Support Engineer or in a similar role.\nKnowledge of network protocols, systems, and hardware. Basic proficiency in network configuration, IP address assignment, and basic network debugging.\nFamiliarity with Linux operating systems, including command-line interfaces, system administration, and network tools.\nProblem-solving skills and the ability to work under pressure.\nStrong analytical and problem-solving skills with the ability to diagnose and address equipment issues effectively.\nStrong communication skills in English and Mandarin, both written and verbal.\nRelevant certifications (e.g., CCNA, CCNP) are a plus.\nJob Type: Full-time\nAbility to Commute:\nSanta Clara, CA 95054 (Required)\nWork Location: In person","description_format":"text","description_chars":1845,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T11:36:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7 · green card filings: 2","filings_12m":7,"filings_prev_12m":9,"green_card_filings_12m":2,"median_offered_wage_usd":68611,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":4}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.126,"p_room":0.28,"age_days":238,"expected_fill_days":30,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/asiacom-americas-network-support-engineer","json_url":"https://alion.io/job/asiacom-americas-network-support-engineer.json","meta":{"generated_at":"2026-11-02T21:02:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669298},"rest":"https://alion.io/mcp/rest/get_company?id=669298"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fasiacom-americas-network-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fasiacom-americas-network-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fasiacom-americas-network-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/asiacom-americas-network-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fasiacom-americas-network-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":737638}},{"tool":"search_jobs","arguments":{"company":"asiacom-americas.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":737638},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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