{"id":3012850,"url":"https://alion.io/job/asite-customer-success-manager-secure-projects","title":"Customer Success Manager (Secure Projects)","company":{"id":172079,"name":"Asite","domain":"asite.com","url":"https://alion.io/company/asite","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":98000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1081},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-21T10:22:53Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T02:08:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Asite\nWe start with a simple idea: the built environment should be smarter, safer and more sustainable. Everything we do is about helping the people behind major construction and infrastructure projects work together more easily and make better decisions.\nAsite offers a cloud-based platform that connects project teams, improves collaboration and manages data from the first design to the final handover. Industry leaders such as Laing O’Rourke, Transport for London and Aldar use Asite to keep their projects running smoothly and delivering strong results.\nWith offices around the world and a record of steady, profitable growth, we are shaping the future of construction technology while supporting the people who build the world around us.\nThe Role\nThe CSM is the primary relationship owner for Asite customers within their region, responsible for driving platform adoption, customer satisfaction, and long-term retention. Acting as a trusted advisor, you will help coordinate onboarding, training, and lead strategic account reviews, while proactively identifying risks and opportunities that impact client success.\nThis role is central to ensuring clients realise measurable value from Asite’s solutions - particularly in the AEC sector, where digital transformation, Common Data Environments (CDEs), and ISO-compliant workflows are key to operational success. You will collaborate closely with Technical and Growth Consultants to ensure customer outcomes translate into commercial growth.\nWhat you'll do\nCustomer Engagement & Success\nLead onboarding sessions and adoption check-ins tailored to client workflows.\nDeliver Quarterly Business Reviews (QBRs), usage insights, and strategic recommendations.\nMonitor account health and usage metrics to ensure clients are achieving expected outcomes.\nRisk & Opportunity Management\nIdentify risks to adoption or satisfaction and coordinate mitigation plans with internal teams.\nPartner with Growth Consultants to identify and support upsell, cross-sell, and renewal opportunities.\nAct as the voice of the customer, escalating feedback to Product and leadership teams.\nCross-functional Collaboration\nWork with Technical Consultants to resolve platform challenges, implement enhancements, and support client onboarding.\nCoordinate with Shared Services teams for reporting, documentation, and operational support.\nContribute to internal knowledge sharing and customer success playbooks.\nMeasures of Success\nGross Revenue Retention (GRR) and renewal rates across managed accounts.\nPlatform adoption and usage growth over time.\nCustomer satisfaction scores (CSAT) and Net Promoter Score (NPS).\nIdentification and enablement of expansion opportunities.\nQualifications\nEssential\nEligible & willing to undergo SC (Security Check) clearance\n3+ years of experience in SaaS Customer Success, Account Management, or Client Services.\nStrong relationship management and stakeholder engagement skills.\nAbility to interpret usage data and translate insights into actionable recommendations.\nFamiliarity with enterprise software delivery and customer lifecycle management.\nAbility and willingness to get relevant security clearance if required.\nDesirable\nExperience supporting clients in construction, infrastructure, or asset management sectors.\nUnderstanding of CDE platforms, BIM workflows, or ISO 19650-aligned processes.\nExposure to CRM systems and customer success platforms (e.g., Salesforce, Gainsight).\nCommercial awareness and ability to support growth initiatives.\nBehaviours & Attributes\nCustomer advocate with a proactive, solution-oriented mindset.\nAnalytical and detail-focused, with strong organisational skills.\nClear communicator, able to engage both technical and non-technical stakeholders.\nCollaborative and adaptable in a fast-paced, client-facing environment.","description_format":"text","description_chars":3820,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-10-21T15:44:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:2","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/asite-customer-success-manager-secure-projects","json_url":"https://alion.io/job/asite-customer-success-manager-secure-projects.json","meta":{"generated_at":"2026-10-23T05:58:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172079},"rest":"https://alion.io/mcp/rest/get_company?id=172079"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fasite-customer-success-manager-secure-projects"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fasite-customer-success-manager-secure-projects"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fasite-customer-success-manager-secure-projects"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/asite-customer-success-manager-secure-projects\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fasite-customer-success-manager-secure-projects"}]}