{"id":471409,"url":"https://alion.io/job/askable-enterprise-customer-success-manager-uk","title":"Enterprise Customer Success Manager (UK)","company":{"id":181723,"name":"Askable","domain":"askable.com","url":"https://alion.io/company/askable","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":146000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-07-22T06:39:12Z","employer_posted_date":"2025-07-22","last_verified_at":"2026-10-29T10:40:57Z","board_verified":true,"closed_at":null,"days_open":464,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":463},"description":"Heads up! This role is based in-person at our office in Shoreditch, London.\n-------------------- About Askable\nAskable began in 2017 as an idea scribbled on a sticky note, born out of frustration with clunky, outdated research processes.\nWe saw teams with great ideas being slowed down by poor access to quality research. So we built a better way. One that gives organisations fast, reliable access to participants, researchers, and insights that actually drive decisions.\nToday, Askable partners with some of the world’s most ambitious teams to make research a repeatable, high-impact part of how they work. With offices in Brisbane, London, and Chicago, we help teams everywhere build things that matter.\nOur culture\nOur culture drives everything we do.\nWe believe work should be fulfilling, challenging, and meaningful. You won’t just be joining a company. You’ll be joining a team that genuinely cares about what it’s building and how it shows up for each other.\nWe care so much about culture that we wrote a book about it. Our Culture Book guides how we work, how we make decisions, and the standards we hold ourselves to.\nAbout the role\nAs an Enterprise Success Manager, you’ll work with Askable’s most strategic customers to help them turn continuous research into real business impact.\nThis role isn’t about managing relationships or driving usage for its own sake. It’s about helping teams build strong research rhythms, align insights to real decisions, and grow the value they get from Askable over time.\nYou’ll partner with enterprise research, product, and design teams at organisations like Deliveroo, Monzo, BBC, and Mastercard. You’ll work closely with New Business, Customer Growth, Delivery, and Product to ensure Askable is used in ways that genuinely support your customers’ evolving goals.\nAt Askable, great Enterprise Success is how growth happens. By creating momentum, confidence, and clarity over time.\nWhat you’ll do\nHelp customers shape and run research that drives real outcomes for their business\n\nBuild and maintain strong research rhythms through Askable Tracks\n\nAlign how Askable is used with customers’ changing goals, priorities, and constraints\n\nEnable stakeholders across research, product, design, and leadership to confidently use Askable\n\nBring a clear point of view on what good research looks like, and challenge customers when needed\n\nPartner with internal teams to ensure work delivered through Askable feels smooth, valuable, and worth repeating\n\nSurface credible growth opportunities grounded in real usage and impact\n\nExperience you’ll have\nYou’ll likely have:\n5+ years’ experience in Customer Success, Account Management, Consulting, or Client Services in a SaaS or B2B environment\n\nExperience managing large, complex enterprise accounts\n\nConfidence leading strategic conversations and influencing senior stakeholders\n\nExperience working in environments where ambiguity, ownership, and judgment are part of the job\n\nSkills & attitude you’ll bring\nThis isn’t just a relationship role. You’ll bring:\nStrategic thinking and commercial awareness\n\nStrong planning and prioritisation across a portfolio of accounts\n\nThe confidence to challenge constructively and guide customers toward better outcomes\n\nEmpathy, curiosity, and resilience\n\nA genuine interest in research, decision-making, and how teams learn\n\nPerks and benefits\nWe believe the role itself should be the main draw. Perks are just the icing.\nThat said, you can expect:\nCompetitive salary\n\n15 extra days of paid annual leave, our Askable Days\n\nBreakfast on us, every day\n\nOpportunities for international travel, including a trip to Askable HQ in Australia\n\nAnd more. We’ll share the rest during the interview process\n\nBefore you go…\nIf this role excites you but you don’t tick every box, we still want to hear from you.\nWe’re committed to building diverse teams and know that great people don’t always match job descriptions perfectly.","description_format":"text","description_chars":3939,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","E-learning","Virtual Events"],"lifecycle":[{"event":"open","at":"2026-09-06T13:25:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-29T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.244,"p_room":0.28,"age_days":463,"expected_fill_days":69,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/askable-enterprise-customer-success-manager-uk","json_url":"https://alion.io/job/askable-enterprise-customer-success-manager-uk.json","meta":{"generated_at":"2026-10-29T12:25:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181723},"rest":"https://alion.io/mcp/rest/get_company?id=181723"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faskable-enterprise-customer-success-manager-uk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faskable-enterprise-customer-success-manager-uk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faskable-enterprise-customer-success-manager-uk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/askable-enterprise-customer-success-manager-uk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faskable-enterprise-customer-success-manager-uk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":471409}},{"tool":"search_jobs","arguments":{"company":"askable.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":471409},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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