{"id":471408,"url":"https://alion.io/job/askable-enterprise-customer-success-manager","title":"Enterprise Customer Success Manager","company":{"id":181723,"name":"Askable","domain":"askable.com","url":"https://alion.io/company/askable","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":false}],"status":"live","first_seen_at":"2026-02-01T20:37:52Z","employer_posted_date":"2026-02-01","last_verified_at":"2026-10-31T07:26:00Z","board_verified":true,"closed_at":null,"days_open":271,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":271},"description":"Heads up! This role is based out of our brand new office in downtown Chicago \nAbout Askable\nHello, and thanks for stopping by! Askable has been revolutionizing research and insights since 2017. Founded in Australia, we've expanded to London and now the US, growing from a small team to over 70 talented individuals in just seven years. With our newest office in Chicago, we're assembling a top-tier team to ensure a strong and successful launch in the US market.Are you ready to be a key part of this journey? Read on.\n----------\nOur culture\nOur culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.\nWe believe work should be fulfilling, exciting, and meaningful. Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.\nIn fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us-because nothing beats winning with a team you genuinely love working with.\n----------\nAbout the role\nThis is a senior, foundational role. You’ll be the first Enterprise Success Manager on the ground in Chicago, helping shape how Enterprise Success operates in the US while learning from and extending the proven systems built in Brisbane and London.\nAs Enterprise Success Manager, you’ll work with some of the world’s most recognisable organisations, including, McDonalds, Mastercard, Canva, HP and more, helping them turn research run through Askable into sustained business impact over time.\nAskable is built on long-term partnerships with teams who rely on research to make better decisions. This role isn’t about driving usage for its own sake. It’s about helping customers build meaningful research rhythms, make better decisions, and grow the value they get from Askable as their needs evolve, while helping establish best-practice Enterprise Success foundations in a scaling US market.\nYou’ll partner closely with enterprise research, product, and design teams, as well as with our New Business, Customer Growth, Delivery, and Product teams internally. Your mission is to ensure customers aren’t just using Askable, but using it in ways that genuinely support their business objectives and unlock long-term value.\nAskable grows when our customers get more value over time.\nEnterprise Success exists to make that happen.\n----------\nWhat you’ll do\nPartner with enterprise customers to shape research cadence, priorities, and focus using Askable Tracks.\n\nTake ownership of a well-established portfolio of global enterprise customers, driving long-term value and expansion\n\nHelp customers build sustainable research rhythms that support real business decisions\n\nEnable multiple users and teams within customer organisations to confidently use Askable, including AI-powered capabilities like AskAI.\n\nProtect the quality and experience of research delivered through Askable so customers trust the outcomes and enjoy the process\n\nAct as a strategic advisor, bringing a clear point of view on what good research looks like and when approaches need to evolve\n\nTranslate between customer objectives and Askable’s product capabilities, ensuring alignment as priorities change\n\nSurface credible growth opportunities grounded in real usage and value, partnering with Customer Growth to support expansion\n\nWork closely with the Head of US and Head of Enterprise Success to implement and refine Enterprise Success processes for the US market\n\nContribute to establishing operational foundations, playbooks, and best practices for a growing regional team\n\nCollaborate closely with Delivery, Product, and Support teams to ensure a seamless and high-quality customer experience\n\nIn short, you help customers get more ambitious and more successful with research, while helping shape how Enterprise Success scales in the US.\n----------\nExperience you’ll bring\nTo thrive in this role, you’ll bring:\n3+ years experience in a customer-facing role such as SaaS, consulting, research, or agency work\n\nA strategic, commercial approach to customer success, with the ability to connect customer outcomes to long-term growth, expansion, and value creation\n\nExperience managing complex enterprise customer relationships with multiple stakeholders\n\nStrong ability to lead strategic conversations and shape outcomes over time\n\nComfort challenging customers constructively and bringing a clear point of view\n\nExperience collaborating across Sales, Product, Delivery, and Operations teams\n\nFamiliarity with subscription or recurring revenue environments\n\nNice to have:\nExposure to UX research, product research, or insight-led organisations\n\nExperience helping customers adopt new ways of working\n\nComfort operating in fast-changing or scaling environments\n\nStrong written and verbal communication skills\n\n----------\nThe mindset you’ll need\nStrategic and thoughtful. You care about outcomes, not just activity\n\nCustomer-first, with edge. You build trust while being willing to challenge and guide\n\nCollaborative. You win by working closely with teammates across the business\n\nCurious and adaptable. You enjoy learning, evolving, and improving how things work\n\nGrowth-oriented. You’re motivated by helping customers and yourself grow over time\n\n----------\nPerks and benefits\nWe believe the role itself should be the main reason you’re excited to join Askable. Perks are just the icing on the cake. That said, here are a few to get you even more excited:\nCompetitive salary\n\nGenerous paid time off, including extra monthly Askable Days\n\nGreat health insurance\n\nOpportunities for international travel, including time at Askable HQ in Australia\n\nPlus plenty more we’d love to share during the interview process\n\n----------\nBefore you go…\nResearch shows many people, particularly women and those from under-represented groups, hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives.\nIf this role excites you but your experience doesn’t align perfectly, we’d still love to hear from you.","description_format":"text","description_chars":6157,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","E-learning","Virtual Events"],"lifecycle":[{"event":"open","at":"2026-09-06T13:25:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6","filings_12m":6,"filings_prev_12m":3,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-31T06:23:40+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.269,"p_room":0.28,"age_days":271,"expected_fill_days":69,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/askable-enterprise-customer-success-manager","json_url":"https://alion.io/job/askable-enterprise-customer-success-manager.json","meta":{"generated_at":"2026-10-31T09:23:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":181723},"rest":"https://alion.io/mcp/rest/get_company?id=181723"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faskable-enterprise-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faskable-enterprise-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faskable-enterprise-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/askable-enterprise-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faskable-enterprise-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":471408}},{"tool":"search_jobs","arguments":{"company":"askable.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":471408},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}