{"id":3371301,"url":"https://alion.io/job/asknicely-account-manager","title":"Account Manager","company":{"id":9844,"name":"Asknicely","domain":"asknicely.com","url":"https://alion.io/company/asknicely","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":20000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":22},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T22:51:14Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T18:30:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"*This role is remote and open to candidates in the following locations:\nNew Zealand\nNew York, USA\nIndiana, USA\nMichigan, USA\nWho We Are:\nCustomer experience is the key to growth, but other customer experience management platforms ignore that customer-facing teams often hold that key. They’re the people who can take feedback from customers and take immediate action to create change.\nAt AskNicely, we believe great experiences start with clarity and recognition. That’s why we built a platform focused on uncovering powerful insights, taking action, and motivating teams to deliver their best.\nTrusted by over 1,000 service businesses and backed by top investors, AskNicely is on a mission to grow people-powered businesses everywhere.\nAskNicely is an AI-powered customer experience platform built for multi-location service businesses. It captures real-time customer sentiment and proactively turns that into actions that grow reputation and attracts and retains customers.\nWhat differentiates AskNicely?\nReal-time, actionable insights through AI\nInstantly analyzes customer sentiment (surveys, reviews and more) to provide actionable insights to all levels of the organization.\nIdentify issues and fix them immediately. Instantaneously reward positive behavior.\n\nBuilt for multi-location, service businesses, not data analysts\nReal-time, actionable insights for everyone: from the head office to the branch to the individual customer-facing employees.\nManage customer feedback and reviews to reduce churn, improve reviews and grow referrals.\n\nDesigned to deliver growth through exceptional customer experiences\nInsights and action from AI. An unparalleled customer success team to help you drive culture change.\nMore than spreadsheets and reports - actions to improve customer experience and drive culture change at the point of service delivery.\n\nBenefits\nFree optional health insurance through Southern Cross\nAccrue up to 4 weeks annual leave - plus an 5 extra \"Nice Days\" per year\nFlexible, remote work environment \n8 Weeks Paid Parental Leave\nYearly Learning and Development reimbursement stipend\nCultural Pillars\nIf, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).\nLot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:\nBe NICE: We believe a great business can be built by nice people that are nice to each other.\nPlay to WIN: Bring your \"A\" game. We have high standards but favor speed over perfection.\nLove your FEEDBACK:Get feedback to improve your game and give feedback generously to help others improve theirs.\n What You'll Do\nAskNicely is looking for a strategic, highly driven Account Manager to join our revenue team. In this role, you will be the commercial owner of a significant book of business, responsible for driving retention, mitigating churn, and identifying massive expansion opportunities.\nYou will inherit a book of 150 to 200 accounts, representing between $2M and $3M in Annual Recurring Revenue (ARR). Your primary mission is to aggressively protect and grow this revenue, with the ultimate goal of growing your book by over 100% NRR for the year.\nTo be successful, you must possess strong commercial acumen, the ability to hold customers accountable to their agreements, and a strategic mindset to forecast the health of your portfolio. You will not do this alone-you will work hand-in-hand with our Customer Success organization, who will drive daily product utilization while you manage the commercial relationship to keep the business thriving and expanding.\nCommercial Ownership: Manage a portfolio of 150-200 existing AskNicely accounts ($2M - $3M ARR), owning the entire commercial lifecycle including renewals, cross-sells, and up-sells.\nStrategic Portfolio Management: Continuously analyze your book of business to accurately forecast where churn is likely to happen and where expansion opportunities exist. Develop and execute proactive plans to mitigate risk and capture growth.\nContractual Accountability: Confidently navigate commercial conversations, negotiations, and renewals. You will be responsible for holding customers accountable to their signed contracts, commitments, and the standard terms and conditions under which AskNicely operates.\nCross-Functional Collaboration: Partner closely with the Customer Success (CS) team. While the CSMs are primarily responsible for driving product utilization and adoption, you and the CSM will work hand-in-hand in a \"divide and conquer\" approach to ensure overall account health, retention, and growth.\nWho You Are\nProven Track Record: 3+ years of experience in Account Management, Customer Success (with a commercial quota), or an equivalent quota-carrying role managing a B2B SaaS book of business.\nCommercial Sharpness: Demonstrated experience handling complex contract negotiations, driving renewals, and holding clients accountable to mutual agreements and T&Cs.\nStrategic Thinker: You don't just react to customer requests; you look at your portfolio strategically. You can easily point to past examples of how you mapped out a book of business, identified churn risks, and executed an expansion plan.\nTeam Player: Strong ability to work cross-functionally. You know how to build a strong internal partnership with Customer Success teams to divide responsibilities, align on account strategies, and deliver a seamless customer experience.\nResults-Driven: You are highly motivated by metrics, revenue targets, and maximizing NRR.\nStudies have shown that, while men will typically apply to a role when they have 60% of listed qualifications, women and marginalized communities tend to only apply when they meet 100% of the listed qualifications. Upholding marginalized communities is central to our core at AskNicely, so we encourage you to apply, even if you don't meet 100% of listed criteria.","description_format":"text","description_chars":5952,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","AI Agents","Customer Support & Help Desk Software","Survey & Forms Software"],"lifecycle":[{"event":"open","at":"2026-10-28T01:06:58Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:2","urgency","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/asknicely-account-manager","json_url":"https://alion.io/job/asknicely-account-manager.json","meta":{"generated_at":"2026-10-31T20:52:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9844},"rest":"https://alion.io/mcp/rest/get_company?id=9844"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fasknicely-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fasknicely-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fasknicely-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/asknicely-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fasknicely-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3371301}},{"tool":"search_jobs","arguments":{"company":"asknicely.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3371301},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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