{"id":3277519,"url":"https://alion.io/job/asm-international-senior-engineer-mechanical-engineering-global-product-support","title":"Senior Engineer, Mechanical Engineering (Global Product Support)","company":{"id":54513,"name":"ASM International","domain":"asm.com","url":"https://alion.io/company/asm-international","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":7000,"max":11000,"currency":"SGD","period":"month","gross":true,"usd_annual":103296},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ALD","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-26T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Step into a career with ASM, where cutting edge technology meets collaborative culture. \nFor over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. \n\nJob's mission\nAs a Global Product Support Engineer based in Singapore, the role will be part of our Advanced Packaging R&D where you’ll help bring advanced semiconductor equipment from development into successful operation at customer fabs around the world. You will work at the intersection of technology development and customer engagement, solving complex system-level challenges while supporting new product introductions, qualification, and scale-up. Your expertise and insights from the field will help improve the performance, reliability, and success of technologies enabling the next generation of semiconductor devices.\nWhat you will be working on\nAct as a system-level technical expert, supporting complex semiconductor equipment in development labs and customer fabs.\nDiagnose and resolve advanced system, hardware, and process issues, including escalations beyond standard support.\nDrive root cause and corrective action activities and implement sustainable solutions across tools, customer sites, and product lines.\nSupport new product introduction, including early builds, lab validation, and ramp-up to high-volume manufacturing.\nLead or support first-in-fab Alpha and Beta deployments, including installation, start-up, and qualification.\nTranslate field and customer feedback into improvements in equipment design, performance, and reliability.\nDrive improvements in yield, equipment performance, and uptime in demanding semiconductor manufacturing environments.\nDevelop and share best practices, technical documentation, and training materials aligned with global standards.\nCollaborate with hardware, software, controls, quality, reliability, and process engineering teams across our global organization.\nEngage directly with customers to understand technical challenges and influence effective solutions.\nWhat we are looking for\nMinimum Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, or a related engineering discipline.\nMinimum 5 years of experience in field service, technical support, or global product support within the semiconductor industry.\nExperience supporting semiconductor manufacturing equipment and processes.\nStrong system-level troubleshooting and structured problem-solving skills.\nHands-on engineering capability, with the ability to connect engineering principles to real-world equipment behavior.\nExperience using data analysis and structured problem-solving methods to investigate technical issues.\nStrong written and verbal communication skills, including experience in customer-facing technical discussions.\nAbility to collaborate effectively across global teams and time zones.\nWillingness to travel internationally ~ 25 to 50% of the time.\nWhat sets you apart\nExperience with deposition, atomic layer deposition (ALD), surface preparation, thermal processing, wet processing, or related semiconductor technologies.\nExperience supporting new product introductions, early product builds, or first-in-fab deployments.\nExperience leading complex root cause investigations and implementing solutions across multiple tools or customer sites.\nKnowledge across multiple equipment disciplines, such as plasma, vacuum, gas delivery, wet chemistry, software, controls, and hardware integration.\nExperience supporting equipment qualification and ramp-up in high-volume manufacturing environments.\nAbility to turn customer and field insights into meaningful product, performance, or reliability improvements.\nApply today to be part of what’s next.\nWe make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.\nTo learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.\nASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.\nSkills\nElectrical, Electronic and Control Engineering, Technical Customer Support, Technical Troubleshooting, Post Deployment Support, Electronics Development, Work Preparation, Semiconductor Manufacturing, International Travel, Problem Solving, Packaging Procurement, Root Cause Problem Solving, Equipment 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