{"id":1902564,"url":"https://alion.io/job/asml-cs-euv-f25-technical-support-engineer-taichung","title":"CS - EUV F25 Technical Support Engineer - Taichung","company":{"id":17151,"name":"ASML","domain":"asml.com","url":"https://alion.io/company/asml","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":121,"ghost_share":0,"stale_share":0.959,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taichung, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"EUV","optional":false}],"status":"live","first_seen_at":"2026-10-05T11:48:55Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-24T03:24:17Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Context\nThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.\nAnticipates, analyzes and solves complex technical problems escalated from first line support or the customer including in-fab support as needed. Conducts diagnostics and troubleshooting, including documentation under limited supervision within primary competency.\nEntry level, acts as second line technical support based on general knowledge of the systems.\nRequirements\nBS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working and thinking level. Experience in semiconductor industry preferred.\nSpecialized knowledge in the area of pneumatics, hydraulics or electronics, and semiconductor processes, and relevant software.\nExperience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.\nHas complete knowledge on product functionality of the main modules and complete knowledge of primary competency/subsystem.\nResponsibilities\nProblem analysis and approach\nGather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, in consultation with others.\nProblem handovers and routing\nHandover problem or problem aspects to others (Sr. TSEs or 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).\nRepairs\nAdvise customer technical personnel and 1st line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with limited supervision.\nProcedures\nBased on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedures.\nTraining / advice\nExplain appropriate actions to first line engineers and customer to correct malfunctions, train first line engineers and customers in routine and non-routine maintenance of equipment, recommend changes in user procedures when needed.\nProcess Optimization\nSignal gaps and improvement opportunities and reports it to the relevant stakeholders\nKnowledge build-up and transfer\nMaintain and broaden own knowledge, shares best known methods within their work group (site/cluster).\nCoaching\nDelivers basic technical knowledge and skills transfers to first line field engineers.\n**Introduction to the job**\nTechnical support engineer is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations.\n**Role and responsibilities**\nAnalyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.\nPerforms installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites.\nThis position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.\nInclusion and diversity\nASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.\nNeed to know more about applying for a job at ASML? Read our frequently asked questions.","description_format":"text","description_chars":4247,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Electronics Manufacturing","Semiconductor Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-05T11:48:55Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.501,"p_room":0.55,"age_days":17,"expected_fill_days":15,"reasons":["conf:4","stale_co","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/asml-cs-euv-f25-technical-support-engineer-taichung","json_url":"https://alion.io/job/asml-cs-euv-f25-technical-support-engineer-taichung.json","meta":{"generated_at":"2026-10-24T03:41:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5845,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17151},"rest":"https://alion.io/mcp/rest/get_company?id=17151"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fasml-cs-euv-f25-technical-support-engineer-taichung"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fasml-cs-euv-f25-technical-support-engineer-taichung"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fasml-cs-euv-f25-technical-support-engineer-taichung"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/asml-cs-euv-f25-technical-support-engineer-taichung\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fasml-cs-euv-f25-technical-support-engineer-taichung"}]}