{"id":3989743,"url":"https://alion.io/job/asml-cs-hmi-technical-support-engineer-software-system-focus-hsinchu","title":"CS - HMI Technical Support Engineer (Software & System Focus) - Hsinchu","company":{"id":17151,"name":"ASML","domain":"asml.com","url":"https://alion.io/company/asml","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":149,"ghost_share":0,"stale_share":0.805,"repost_share":0.007,"time_to_fill_p50_days":18,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hsinchu, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T22:59:12Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T18:41:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Introduction to the Job\nASML is seeking a highly motivated Technical Support Engineer to join our Customer Support organization in Hsinchu, Taiwan. This role focuses on software and system support for advanced semiconductor equipment, including software upgrades, troubleshooting, system maintenance, and issue resolution.\nThe successful candidate will work closely with customers, field service engineers, global support teams, and development organizations to ensure system stability, maximize equipment availability, and deliver effective technical solutions. In addition to core support activities, the engineer is encouraged to drive automation, data analytics, and AI-enabled solutions to improve operational efficiency and troubleshooting effectiveness.\nRole and Responsibilities\nPerform software installation, upgrades, patches, and system recovery activities for customer systems.\nTroubleshoot complex software, system, and equipment-related issues in Windows and Linux environments.\nAnalyze logs, diagnostics, and engineering data to identify root causes and implement corrective actions.\nSupport machine maintenance, qualification, and customer escalations at semiconductor fabs.\nCollaborate with global development teams and technical experts to resolve software and system issues.\nDevelop and maintain technical documentation, troubleshooting guides, and knowledge base articles.\nDrive continuous improvement initiatives through automation, scripting, and digital solutions.\nProvide technical coaching and knowledge sharing to field service engineers and customers.\nContribute to future AI-enabled troubleshooting and smart support capabilities.\n\nEducation and Experience\nRequired\nBachelor's degree or above in Computer Science, Software Engineering, Electrical Engineering, Information Technology, Mechatronics, or related technical disciplines.\nExperience in system support, software troubleshooting, equipment maintenance, or technical engineering environments.\nFamiliarity with semiconductor manufacturing equipment or high-tech industrial systems is preferred.\nPreferred\nExperience in semiconductor industry, automation equipment, or customer support organizations.\nHands-on experience with software deployment, patch management, and system integration.\nExperience working in customer-facing environments.\nSkill s\nTechnical Skills\nWindows system administration and troubleshooting\nLinux operating system administration and diagnostics\nSoftware installation, upgrade, and configuration management\nSoftware debugging and root cause analysis\nLog analysis and troubleshooting methodologies\nNetwork fundamentals and system integration concepts\nData analysis and technical reporting\nProgramming & Digital Skills\nPython programming (preferred)\nScripting and automation development\nAI application development or AI-assisted engineering solutions\nFamiliarity with data analytics tools and automation platforms\nExperience with troubleshooting knowledge management systems is a plus\nSoft Skills\nStrong analytical and problem-solving mindset\nExcellent communication and interpersonal skills\nAbility to work independently under pressure\nStrong customer focus and service attitude\nEffective collaboration across global and cross-functional teams\nKnowledge-sharing and coaching capability\nLanguage Skills\nFluent English communication (spoken and written)\nAbility to communicate technical topics effectively with global stakeholders\nMandarin Chinese proficiency required\nOther Information\nLocation: Hsinchu, Taiwan\nCustomer-facing position with frequent interaction with semiconductor fabs and international teams.\nOn-site support and cleanroom activities may be required.\nOccasional travel for customer support, training, and project assignments.\nFlexible and proactive mindset required to support dynamic customer and business needs.\nOpportunity to participate in digital transformation, automation, and AI-driven support initiatives within the organization.\nCareer development path toward Senior Technical Support Engineer, Technical Lead, System Architect, or Digital Solution Specialist.\nInclusion and diversity\nASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.\nNeed to know more about applying for a job at ASML? 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