{"id":4107521,"url":"https://alion.io/job/asml-customer-support-field-technician","title":"Customer Support Field Technician","company":{"id":17151,"name":"ASML","domain":"asml.com","url":"https://alion.io/company/asml","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":149,"ghost_share":0,"stale_share":0.805,"repost_share":0.007,"time_to_fill_p50_days":18,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hillsboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Photolithography","optional":false}],"status":"live","first_seen_at":"2026-11-11T22:48:50Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T11:23:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Introduction to the Job\nASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers, the world's leading chipmakers, to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.\nThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.\nASML's Hillsboro operation supports some of the world's most advanced semiconductor manufacturers and plays a critical role in the installation, maintenance, and support of lithography systems that enable next-generation chip production. Technicians in Hillsboro work directly with leading-edge technology in a fast-paced manufacturing environment and play a key role in ensuring customer success and system performance.\nRole and Responsibilities\nAs a CS Technician, you will assemble, repair and execute periodic maintenance at our customer site based on pre-existing action plans. If needed, you will execute basic troubleshooting following a predefined action plan (e.g., reset/power cycles) before escalating to the next level of support.\nResponsibilities\nWorks from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations.\nChecks with senior technician or manager on prioritization and planning.\nWorks under limited supervision on progress and results of followed procedures.\nParticipates in existing feedback loop processes and identifies some learning opportunities.\nContributes to existing continuous improvement activities.\nEducation and Experience\nCandidates will be considered for placement at the appropriate level based on qualifications, experience, and demonstrated competencies.\nCustomer Support Technician I - Education and Experience\nAssociate’s degree (2-year) in a relevant technical field, or an equivalent combination of education, training, skills, and experience.\nMilitary technical training, vocational/trade school training, apprenticeships, technical certifications, and relevant technical experience may be considered toward equivalency.\nBasic knowledge and ability to use hand tools.\nAbility to read and interpret technical drawings, blueprints, schematics, or work instructions preferred.\nSemiconductor or related technical industry experience is a plus.\nCustomer Support Technician II - Education and Experience\nAssociate’s degree (2-year) in a relevant technical field and 2+ years of relevant experience; bachelor’s degree in a relevant technical discipline and 0 years of experience; or an equivalent combination of education, training, skills, and experience.\nEquivalent qualifications may include military technical training, vocational/trade school training, apprenticeships, technical certifications, or relevant hands-on experience.\nExperience troubleshooting, repairing, maintaining, or operating mechanical, electrical, electro-mechanical, automated, or other complex technical equipment.\nAbility to independently perform preventive maintenance, equipment recovery, and routine troubleshooting using established procedures and technical documentation.\nAbility to read and interpret technical procedures, schematics, blueprints, and work instructions.\nSemiconductor industry experience preferred.\nSkills\nWorking at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.\nTo thrive in this job, you'll need the following skills:\nCan observe and respond to people and situations and interact with others encountered in the course of work.\nCan learn and apply new information or skills.\nMust be able to read and interpret data, information, and documents.\nStrong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.\nAbility to complete assignments with attention to detail and high degree of accuracy.\nProven ability to perform effectively in a demanding environment with changing workloads and deadlines.\nResult driven; demonstrates ownership and accountability.\nDemonstrates open, clear, concise and professional communication.\nAbility to establish and maintain cooperative working relationships with manager, co-workers and customer.\nWorks according to a strict set of procedures within provided timelines.\nOther Information\nMust be willing and able to work compressed schedules, including 12-hour shifts, nights, weekends, and holiday coverage as business and customer needs require.\nThe first 6-8 weeks of employment will require travel to Arizona for training. Candidates must be willing and able to attend this mandatory training period.\nTravel may be required between customer sites within the Hillsboro area and surrounding regions to support business and customer needs.\nRole Within Office\nRoutinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.\nOccasionally required to move around the campus.\nOccasionally lift and/or move up to 35 pounds.\nMay require travel dependent on business needs.\nSpecific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nRole Within the Fab\nMust be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.\nWhile performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.\nThe employee may occasionally lift and/or move up to 35 pounds.\nSpecific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nThe environment generally is moderate in temperature with moderate to high noise level.\nYou must be work authorized in the United States without the need for employer sponsorship now or in the future.\nThe current base annual hourly range for this role is currently:\n$21-30Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.\nThe Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.\nAll new ASML jobs have a minimum application deadline of 10 days.\nThis position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.\nInclusion and diversity\nASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.\nNeed to know more about applying for a job at ASML? Read our frequently asked questions.\nRequest an Accommodation\nASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to  to initiate the company’s reasonable accommodation process.\nPlease note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). 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