{"id":3326794,"url":"https://alion.io/job/asml-duv-fab-team-supervisor","title":"DUV Fab Team Supervisor","company":{"id":17151,"name":"ASML","domain":"asml.com","url":"https://alion.io/company/asml","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":120,"ghost_share":0,"stale_share":0.925,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kumamoto, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T10:26:52Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T00:12:06Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Context\nWe are looking for a People Manager / Supervisor to lead a customer support team responsible for DUV systems in Kumamoto, Japan.\nThis role combines people leadership, operational management, and customer-facing responsibilities. The successful candidate will lead a team of 10 or more engineers and will be responsible for building a strong, collaborative, and sustainable team capable of delivering high-quality customer support in a dynamic environment.\nAs a People Manager, you will coach and develop team members, manage workload and resource allocation, monitor employee well-being, and create an environment where team members can perform at their best.\nAt the same time, you will act as one of the key interfaces with the customer. This includes maintaining daily communication, providing clear updates on system status and operational priorities, managing customer expectations, and ensuring appropriate escalation and help requests when additional support is required.\nAs this is a relatively new customer and operation, the role requires someone who is comfortable working in an evolving environment, establishing effective ways of working, and building trusted relationships with both the customer and internal stakeholders.\nRequirements\nLanguage: Communication skills in English and Mandarin are required.\nSubstantial experience in field operations, customer support, service operations, or people management, preferably in a technical environment.\nDemonstrated experience in leading, coaching, or influencing teams in a complex and customer-facing environment.\nPeople leadership skills, with the ability to coach individuals, develop capabilities, manage workload, and support employee well-being.\nInterpersonal and communication skills, with the ability to communicate effectively across different organizational levels and cultures.\nAbility to operate effectively in a multicultural environment and adapt to differences in culture, communication styles, and customer expectations.\nAbility to remain calm, structured, and solution-oriented when dealing with operational challenges, changing priorities, or customer escalations.\nStrong sense of ownership and the ability to balance customer priorities, operational needs, and team sustainability.\nExperience in the semiconductor equipment or high-tech service industry is preferred.\nExperience working with international teams and multiple stakeholders is preferred.\nResponsibilities\nPeople Leadership & Team Development\nLead and manage a team of 10 or more engineers, creating an environment in which people can collaborate effectively and perform at their best.\nCoach and develop team members through regular feedback, guidance, and development discussions.\nBuild and maintain strong working relationships and mutual trust among team members.\nManage workload and resource allocation to ensure sustainable team performance.\nMonitor team well-being and proactively address workload, motivation, or organizational concerns.\nEncourage collaboration, knowledge sharing, accountability, and continuous improvement within the team.\nSupport the development of both individual capabilities and overall team maturity.\nCustomer & Stakeholder Management\nAct as a key interface between the customer and internal support organization.\nEstablish and maintain trusted relationships with both internal and external stakeholders.\nMaintain close day-to-day communication with the customer regarding system status, operational priorities, risks, and recovery activities.\nClearly communicate technical and operational situations in a way that supports customer understanding and decision-making.\nManage customer expectations while maintaining a strong commitment to customer satisfaction and service quality.\nUnderstand customer priorities and translate them into clear actions and priorities for the support organization.\nHandle difficult or sensitive customer situations professionally and constructively.\nOperational Management & Escalation\nOversee day-to-day support operations and ensure appropriate prioritization of team activities.\nCoordinate resources and support activities based on system conditions and customer priorities.\nIdentify operational risks and issues early and ensure appropriate mitigation or escalation.\nInitiate and coordinate higher-level escalations and help requests when additional technical, operational, or organizational support is required.\nWork closely with local and global support organizations to drive effective problem resolution.\nBalance short-term system recovery requirements with long-term team capability and operational stability.\nDrive continuous improvement in team processes, communication, and ways of working.\nLeadership Expectations\nThe successful candidate is expected to demonstrate:\nPeople-first leadership while maintaining strong accountability for operational results.\nA strong customer focus and commitment to customer satisfaction.\nThe ability to build trust across cultural and organizational boundaries.\nCourage to escalate, challenge, and seek support when necessary.\nThe ability to make clear decisions and set priorities in a fast-changing environment.\nA collaborative mindset and willingness to work across local and global organizations.\nA continuous-improvement mindset, particularly important when establishing a new team and supporting a new customer.\nThis position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.\nInclusion and diversity\nASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.\nNeed to know more about applying for a job at ASML? Read our frequently asked questions.","description_format":"text","description_chars":6307,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-27T10:26:52Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/asml-duv-fab-team-supervisor","json_url":"https://alion.io/job/asml-duv-fab-team-supervisor.json","meta":{"generated_at":"2026-10-29T01:59:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3055,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17151},"rest":"https://alion.io/mcp/rest/get_company?id=17151"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fasml-duv-fab-team-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fasml-duv-fab-team-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fasml-duv-fab-team-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/asml-duv-fab-team-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fasml-duv-fab-team-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3326794}},{"tool":"search_jobs","arguments":{"company":"asml.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3326794},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}