{"id":2067668,"url":"https://alion.io/job/asml-field-service-engineer-hmi","title":"Field Service Engineer - HMI","company":{"id":17151,"name":"ASML","domain":"asml.com","url":"https://alion.io/company/asml","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandler, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":83000,"period":"year","method":"role_country_seniority_unknown","sample_n":17090},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MATLAB","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T04:46:03Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Introduction to the Job\nThe Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.\nThe Field Service Engineer has daily interaction with customer and interfaces often with specific senior engineers, line managers, internal stakeholders, and the external customer. You will be responsible for independent problem solving and executing the defined action plans for regular and irregular maintenance activities. In addition, you will run diagnostics and maintenance, whilst being reviewed on end results.\nPlease note this role sits within the local HMI Sustaining team.\nRoles and Responsibilities\nPerform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.\n\nMaintain and service HMI MBI equipment at customer site in clean room working up to 12 hours in a clean room Gore-Tex suit.\n\nPeriodically install new equipment, perform upgrades on existing equipment and system relocations.\n\nComfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification.\n\nAdvise customer on actions to correct system malfunctions.\n\nInterface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance. Interface with internal customers-junior and senior engineering equipment and apps, line manager level.\n\nCoach junior engineers in their growth and development.\n\nProvide inputs for improvement proposals based on post-mortems and drive to solution as much as possible. Contribute to work preparation thru creation of technical action plans with consultation (TS/Apps/GSC).\n\nEducation and Experience\nBachelor’s degree in an Engineering field.\n\n0-4 years experience of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.\n\nProficiency in MS Office; Excel VBA.\n\nCustomer-focused mindset from academic or professional settings.\n\nBasic programming skills in MATLAB, Python, SQL, or similar.\n\nSkills\nWorking at the cutting edge of tech, you’ll always have new challenges and new problems to solve - and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.\nTo thrive in this job, you’ll need the following skills:\nStrong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.\n\nAbility to complete assignments with attention to detail and high degree of accuracy.\n\nProven ability to perform effectively in a demanding environment with changing workloads and deadlines.\n\nResult driven-demonstrate ownership and accountability.\n\nIdentifies bottlenecks and drives improvements.\n\nWork independently or as part of a team and follow through on assignments with minimal supervision.\n\nDemonstrate open, clear, concise and professional communication.\n\nAbility to establish and maintain cooperative working relationships with manager, co-workers and customer.\n\nWork according to a strict set of procedures within the provided timelines.\n\nOther Information\nLegal/export license control (see below)\n\nThe employee may occasionally lift and/or move up to 50 pounds in weight unaided.\n\nThe environment generally is moderate in temperature and noise level.\n\nWork is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.\n\nExpect to spend more than 50% of the time inside the clean room working with electromechanical equipment.\n\nWill require domestic and international travel dependent on business needs and training requirements.\n\nAbility to work compressed work week.\n\nAbility to work potential night and weekend shift.\n\nThe current base annual hourly range for this role is currently:\n$27-37Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.\nThe Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.\nAll new ASML jobs have a minimum application deadline of 10 days.\nThis position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.\nInclusion and diversity\nASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.\nNeed to know more about applying for a job at ASML? Read our frequently asked questions.\nRequest an Accommodation\nASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to  to initiate the company’s reasonable accommodation process.\nPlease note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). 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