{"id":2622623,"url":"https://alion.io/job/asml-manager-customer-connectivity","title":"Manager Customer Connectivity","company":{"id":17151,"name":"ASML","domain":"asml.com","url":"https://alion.io/company/asml","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Veldhoven, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":158000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-15T13:59:16Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T23:05:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Introduction to the job\nWe are looking for an experienced delivery manager that will be responsible for delivering global connectivity solutions, connecting ASML with our customer’s Fabs. In this context, connectivity means much more than the network layer. It also includes an industry specific layer of application services on top of the network. These services are used by our Development & Engineering, Customer Service and Manufacturing colleagues across the globe.\nNext to delivering the services, you will also be responsible for the teams and suppliers that deliver these services. You will be part of the department Management Team. Do you think you’re the right candidate for this job? In that case we’re looking for you!\nRole and responsibilities\nYou provide end-to-end services that enable ASML to install, support and improve our products at our customer’s facilities from our global offices. Good examples are Remote Tool Operation and Scheduled File Transfers. Next to a large running operation there are several big projects running in this context.\nYou will be delivering critical services in a demanding global industry, making this a challenging role.\nAs a delivery manager, you are responsible for:\nManaging demand (incl. short-, mid- and long-term roadmaps)\nManaging suppliers that are providing the key platforms and suppliers that are providing the support teams.\nManaging service delivery and global deployment (incl. the triple constraints: time, budget, quality)\nManaging stakeholders (end-user management, internal IT departments that your services depend on, etc).\nAs a people manager, you are responsible for managing the individuals in your scope.\nAs a MT member, you are responsible for:\nFinancial management (within your scope: annual budget, actuals, etc.)\nSupporting and improving the department as a whole\nEducation and experience\nHelp us tackle the technical challenges we face, you’ll need experience working on hightech products and with complex processes. As Manager Customer Connectivity, you’ll need:\nAt least a MSc degree in Computer Science, Informatics, or equivalent experience\nAt least 8 years experience with building/ managing IT delivery teams\nAt least 5 years experience as a leader in a multi-team environment\nAt least 3 years experience with working with large IT suppliers & off-shoring\nPreferably a technical background or a strong interest in technology\nExperience in managing internationally distributed teams\nExperience in an equivalent environment (size, complexity, industry, domain) is a strong plus\nSkills\nWorking at the cutting edge of tech, you’ll always have new challenges and new problems to solve - and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you’ll need the following skills:\nHighly-motivated, with a strong work ethic and able to work effectively under minimal supervision.\nAnalytic mindset, able to quickly assess issues and their root causes.\nStrategic and creative thinking, solving today’s problems while keeping in mind a long-term plan.\nAgile leadership, good coaching, influencing and interpersonal skills.\nStrong communicator, good at listening. Has diplomatic skills.\nAbility to build strong, trusting relationships with customers, suppliers and internal stakeholders.\nExcellent English communication and presentation skills. Command of the Dutch language is a plus.\nOther information\nIn the IT R&D BL Apps and Product IT department we provide a very diverse set of IT services to both D&E and CS. Services include managed operations for VCP, components for EPS, Customer Connectivity (FC218, this role is the FCO), software distribution (Raptor, Patchmail), custom development of tools for CS, development tooling for BL Apps and infrastructure (VM hosting, K8S hosting, VDIs, etc).\nThis position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.\nInclusion and diversity\nASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.\nNeed to know more about applying for a job at ASML? Read our frequently asked questions.","description_format":"text","description_chars":5021,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":true},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-15T13:59:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-16T00:51:38Z"},"pay":null,"html_url":"https://alion.io/job/asml-manager-customer-connectivity","json_url":"https://alion.io/job/asml-manager-customer-connectivity.json","meta":{"generated_at":"2026-10-16T00:51:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1406,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17151},"rest":"https://alion.io/mcp/rest/get_company?id=17151"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fasml-manager-customer-connectivity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fasml-manager-customer-connectivity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fasml-manager-customer-connectivity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/asml-manager-customer-connectivity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fasml-manager-customer-connectivity"}]}