{"id":3897394,"url":"https://alion.io/job/asml-senior-cs-technical-support-engineer-2","title":"Senior CS Technical Support Engineer","company":{"id":17151,"name":"ASML","domain":"asml.com","url":"https://alion.io/company/asml","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":139,"ghost_share":0,"stale_share":0.82,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":99938,"max":146575,"currency":"USD","period":"year","gross":null,"usd_annual":146575},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"Photolithography","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-06T23:32:57Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T09:29:10Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.\nOur San Diego-based division, Cymer, specializes in developing deep ultraviolet (DUV) light sources.\nRole and Responsibilities\nAs a Senior CS Technical Support Engineer, you will deliver technical support for Cymer laser products in Integrator and Chipmaker Operations. The Cymer Global Support Center (GSC) provides comprehensive technical engineering support for escalations and technical issues, collaborating with account teams, program engineering and Cymer field service personnel.\nThe role of a GSC engineer consists of a diversity of tasks and responsibilities based on the phase of system maturity, to include supporting New Product Introduction (NPI) and ensuring Cymer field engineers have the right procedures, tools, diagnostics, and training to service Cymer light sources at customer sites.\nOther responsibilities of the Senior Technical Support Engineer will include:\nProvide technical support to local Cymer engineers by using standard laser theories and concepts to diagnose, troubleshoot, and repair DUV light sources.\nUtilize established escalation and service management processes to respond to field issues where first line and second-line product support has been unable to isolate and repair malfunctioning equipment.\nIdentify and report design, reliability, and maintenance issues to the engineering team.\nAssist in resolving structural problems and implementing solutions to prevent recurring issues in the field.\nSupport NPI rollout to the field to include procedure development, training local teams, developing new diagnostics, test and integrating new tools, and on-site support during the introduction phase.\nCollaborate with Subject Matter Experts to define troubleshooting procedures, Technical Bulletins, Field Service Alerts, and Field Change Orders.\nServe as a liaison for field requests and Continuous Improvement Projects (CIP).\nUpdate and develop Guided Diagnostic Solutions (troubleshooting guideline database).\nUpdate, validate, and develop service/troubleshooting procedures for the install base.\nDevelop and deliver advanced FTSE training as needed.\nAdminister development, testing, and release of Field Tools through standard processes and procedures.\nEducation and Experience\nBS in technical field with experience in semiconductor equipment; or equivalent experience in diagnosing, troubleshooting, and customer service on electronic systems.\nMinimum of 2-3 years of relevant working experience.\nPreferred\nStrong background in electronics, software, mechanical engineering, optics.\nKnowledge of DUV equipment installation and support, including photolithography imaging systems, DUV metrology systems, DUV excimer lasers, and DUV Beam Delivery Systems.\nExperience with SQL, LabVIEW, scripting engines (i.e., FAST), data visualization tools such as Spotfire and Grafana, is desired.\nThorough knowledge of design methodologies and basic knowledge of design engineering tools for statistical analysis and graphical reporting.\nSkills\nExcellent customer service skills and advanced understanding of customer relationship building.\nAbility to perform system performance data analysis using analytical tools for troubleshooting and technical problem solving.\nAbility to interpret complex technical instructions and develop action plans to be executed by field teams.\nProficiency in oral and written English.\nExcellent written and verbal communication skills.\nAbility to recognize gaps in process and drive towards solutions.\nOther Information\nRoutine activities include sitting, walking, talking, hearing, using hands for keyboarding, handling, and feeling, stooping, kneeling, crouching, twisting, reaching, and stretching.\nOccasional campus movement and lifting/moving up to 35 pounds.\nApproximately 20% travel is required based on business needs.\nThis role requires weekend 12 hour on call shifts on a rotational basis.\nSpecific vision abilities include close vision, color vision, peripheral vision, depth perception, and focus adjustment.\nAbility to work under strict deadlines.\nWork in customer clean-room production environments and laboratory settings as needed.\nThe current base annual salary range for this role is currently:\n$99,938-146,575Pay scales are determined by role, level, location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate, including but not limited to job-related skills, relevant education and experience, certifications, abilities of the candidate and pay relative to other team members.\nThe Company offers employees and their families, medical, dental, vision, and basic life insurance. Employees are able to participate in the Company’s 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information, please contact the Recruiter or click on this link Compensation & Benefits in the US.\nAll new ASML jobs have a minimum application deadline of 10 days.\nThis position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.\nInclusion and diversity\nASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.\nNeed to know more about applying for a job at ASML? Read our frequently asked questions.\nRequest an Accommodation\nASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to  to initiate the company’s reasonable accommodation process.\nPlease note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). 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