Senior IT Technician

Job Description

Responsibilities

1. Be responsible for the school network infrastructure, servers, and workstations. Deploy/install, maintain, upgrade IT equipment and standard applications for staff and students.

2.Ensure the network is operational and appropriate back up protocols are implemented including a disaster recovery plan.

3.Manage and maintain software licenses, upgrades.

4. Manage hardware warranties, service contracts and replacement cycles.

5.Manage all network cable, Server Room, Technical Rooms, ICT Labs to make sure all cable and relevant equipment are properly labled, tidy up and safe.

6. Manage and update version for all laptops, ViewSonic, Epson and other software.

7. Maintain an accurate inventory list and ensure proper storage and management of all physical equipment and tools.Prepare and Propose IT Budget, manage and report.

8. Coordinate with IT Team and AVA Technician in manage and operation AVA

9. Ensure data is stored securely and is always accessible (e.g., business continuity, disaster recovery and system back up).

10. Monitors and reports on network performance and usage, internet bandwidth.

11. Train users on correct and efficient use of hardware/software applications and ensure that it is compiled to the organization’s IT policy.

12. To work with the Regional IT Manager on IT Operations, Projects, Maintenance system to make sure that all are compliance with ISP Group and Region.

13.To work closely with the Landlord’s Maintenance Board to ensure proper maintenance and timely repairs of the provided CCTV, car parking, clocks, bells, and other related systems.To fulfil any reasonable additional responsibilities as may be from time to time requested by the Managers.

Professional attributes

• Fluency in Vietnamese and English
• A strong understanding of a wide variety of personal computing equipment and software, including networking, system, security, and ITIL Framework
• Good knowledge of both computers and Apple products, Microsoft 365 System
• Ability to follow manuals and read complicated technical instructions in both Vietnamese and English
• Ability to operate a variety of standard office equipment including, personal computers, printers, projectors, photocopiers, etc.
• Ability to operate all IT infrastructure such as networking, system, security,

Qualifications and Expertise

• Bachelor’s degree in Computer Science, Information Technology or equivalent
• Microsoft Certified Professional (Windows Server, Windows 10/11) is preferred
• CCNA, MCSA, MCSE or equivalent preferred such as Microsoft Azure Administrator, VMWare, …
• Good knowledge of Microsoft 365
• ITIL Knowledge is preferred
• At least 2 years’ experience with desktop, laptop, apple devices and end user helpdesk support

How to Appl y

Interested candidates are advised to send CV, cover letter, qualifications and relevant documents to:

Safeguarding& Safer Recruitment

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years employment history.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.