{"id":784586,"url":"https://alion.io/job/aspen-intern-customer-relations","title":"Intern Customer Relations","company":{"id":450584,"name":"Aspen","domain":"aspen.com.my","url":"https://alion.io/company/aspen-6","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2023-08-23T07:42:04Z","employer_posted_date":"2023-08-23","last_verified_at":"2026-11-05T23:40:50Z","board_verified":false,"closed_at":null,"days_open":1173,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1173},"description":"Jobs\n[job_header]\n\nASPEN GROUP\nDoc. Ref. : AVD/JRM/CR/ICR\n\nJOB DESCRIPTION MANUAL\nRev. No. :0\n\nISSUE DATE\n 30TH OCT 2025\n\nDuties and Responsibilities\nTo assist in preparation and improvement of Standard Operation Procedures.\nTo assist in preparation of handover of vacant possession to customer.\nTo attend and handle all customer/ purchaser’s complaints/ enquiries and ensure all enquiries and complaints are resolved.\nTo coordinate all matters related to customer relationship management.\nTo conduct Customer Satisfaction Survey and analyze feedbacks\nTo deliver and maintain high level of quality customer service.\nTo work effectively with others to ensure all customer interactions and transactions are processed in a timely manner and customers receive effective communication.\nTo maintain accurate property/tenant information by utilizing company software.\nTo implement all policies, activities, procedures, instructions as relevant and required by the quality management system.\nTo undertake any and all other duties and responsibilities as so instructed by the superior.\nRequirements\nQualification:\nCandidate with at least Diploma in Business Administration/ Mass Communication/ Public Relations/ Marketing or any other related qualifications.\nSkills:\nCandidate who possesses good command of written and spoken English, additional language Mandarin is encouraged.\nCandidate who possesses excellent interpersonal skills and able interact professionally with all levels of management and staff.\nCandidate who is computer literate and proficient with Microsoft Office especially Microsoft Excel and Powerpoint.\nCandidate must possess good public relations and customer service experience.\nCandidate who is to identify customer service issues and address the issues tactfully.\nOthers:\nCandidate must be resourceful and details oriented.\nCandidate must be highly collaborative to work as a team and self-motivated to work independently with minimum supervision.\nCandidate must be able to perform in a high-paced and dynamic environment to meet tight deadlines.\nRequirements\nQualification:\nBachelor’s Degree/Diploma in Computer Science/Information Technology or equivalent.\nExperience:\nAt least 3 years of experience and possesses knowledge in basic web programming, web design, e-Commerce, and Open Source Content Management System (CMS).\nSkills:\nGood command in spoken and written communication both English and Bahasa Malaysia.\nWell-versed with IT software and agile development environment.\nA proactive personality to keep up with new technologies, applications, and environment.\nOthers:\nHighly collaborative to work as a team & self-motivated to work independently with minimum supervision.\nGood work ethics.","description_format":"text","description_chars":2713,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property Development"],"lifecycle":[{"event":"open","at":"2026-09-12T01:34:02Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.105,"p_room":0.28,"age_days":1172,"expected_fill_days":27,"reasons":["conf:54","win:tail","crowd:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/aspen-intern-customer-relations","json_url":"https://alion.io/job/aspen-intern-customer-relations.json","meta":{"generated_at":"2026-11-08T20:40:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43187,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":450584},"rest":"https://alion.io/mcp/rest/get_company?id=450584"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faspen-intern-customer-relations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faspen-intern-customer-relations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faspen-intern-customer-relations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aspen-intern-customer-relations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faspen-intern-customer-relations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":784586}},{"tool":"search_jobs","arguments":{"company":"aspen.com.my","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":784586},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}