{"id":2567444,"url":"https://alion.io/job/aspen-view-tech-customer-service-representative-2","title":"Customer Service Representative","company":{"id":4431613,"name":"Aspen View Tech","domain":"aspenviewtech.com","url":"https://alion.io/company/aspen-view-tech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Puerto Rico"],"countries":["PR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:35:10Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-15T13:45:59Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Build the Future with AspenView Technology Partners\nAt AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently.\nAs we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries.\nCustomer Service Representative\nBuild the Future with AspenView Technology Partners\nAt AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently. As we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries.\nWhy Join AspenView?\nAt AspenView, we’re more than a nearshore IT partner-we’re a people-first, purpose-driven company that believes great culture drives great outcomes. We’re passionate about connecting talent and technology to deliver measurable value for clients-and meaningful career paths for our people.\nHere’s what you can expect:\nCompetitive base\nComprehensive benefits and wellness support\nFlexible work model: hybrid, remote, or in-office\nReal growth opportunities and leadership visibility\nInclusive, respectful culture that blends U.S. innovation with Colombian heart\nA company that listens, invests in you, and celebrates wins together\nAbout the Role\nWe are seeking Customer Service Professionals (Pros) to provide real-time Video Chat support to customers shopping in retail store locations. This is a customer-facing, technology-enabled role that combines excellent communication skills with product knowledge to deliver personalized shopping experiences. Successful Pros will be the face of our brand, helping customers make confident purchasing decisions while managing video calls professionally and efficiently.\nThe ideal candidate thrives in a fast-paced, high-volume retail setting and delivers responsive, empathetic, and resolution-oriented service aligned with U.S. customer experience standards.\nWhat you will do\nAnswer incoming Video Chat calls from in-store customers in a timely and professional manner.\nGreet customers warmly, identify their needs, and provide personalized assistance.\nProvide accurate, detailed product information and consultative recommendations based on customer preferences and needs.\nGuide customers through available inventory, options, and inform them about current promotions, discounts, and loyalty programs.\nAddress customer questions, concerns, explain returns, exchanges, refunds, and warranty policies.\nTroubleshoot product-related problems and escalate complex issues to management while maintaining customer satisfaction.\nManage required documentation and customer records accurately.\nComply with all security, confidentiality, and compliance requirements.\nWhat you bring:\nBilingual English/Spanish.\n1-3 years of experience in retail, e-commerce, or high-volume customer support.\n Comfortable with video conferencing, basic technology, computers, and tablets.\nExcellent verbal communication and listening skills with a clear, friendly, and professional speaking voice.\nExperience supporting U.S.-based customers preferred.\nStrong attendance record, punctuality, and commitment to goals.\nPatient, empathetic approach to customer interactions with problem-solving and conflict resolution abilities.\nNice to have:\nExperience in specialized retail (fashion, electronics, home goods, etc.).\nSales or consultative selling background.\nExperience with Video Chat, FaceTime, Zoom, or other video conferencing platforms.\nBilingual or multilingual abilities.\nWork Environment & Expectations\nFlexibility to work scheduled shifts, including evenings, weekends, peak retail hours, and holiday periods.\nAbility to sit for extended periods at a workstation and comfortably maintain eye contact with the camera for video calls.\nWork Environment:\n 100% In-office based role in Puerto Rico.\nAligned to U.S. retail business hours (including evenings/weekends as needed).\nEqual Opportunity Employer:\nAspenView is proud to be an equal opportunity employer. We believe in creating an environment where all employees feel welcome, valued, and empowered to succeed. We celebrate diversity and strive to build a culture of inclusion where all individuals, regardless of their race, color, gender, gender identity or expression, sexual orientation, disability, age, or any other characteristic, can thrive. We encourage applicants from all walks of life to join our team and make a lasting impact.\nVisa Sponsorship\nAspenView does not sponsor employment visas for this role. Applicants must be permanently authorized to work in their country of residence and must not require visa sponsorship now or in the future.\nEqual Opportunity Employer\nAspenView is proud to be an equal opportunity employer. We believe in creating an environment where all employees feel welcome, valued, and empowered to succeed. We celebrate diversity and strive to build a culture of inclusion where all individuals, regardless of their race, color, gender, gender identity or expression, sexual orientation, disability, age, or any other characteristic, can thrive. 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