{"id":2795623,"url":"https://alion.io/job/aspentech-customer-success-manager","title":"Customer Success Manager","company":{"id":41171,"name":"AspenTech","domain":"aspentech.com","url":"https://alion.io/company/aspentech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":39,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rio de Janeiro, Brazil","Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T21:17:46Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.\nThe Role\nThe Customer Success Manager (CSM) is responsible for building and maintaining strong, high-level relationships with key decision makers, influencers, and senior management within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewal results and growth opportunities. We are looking for a passionate and experienced individual able to help a portfolio of customers achieve their business objectives by leveraging our solutions. This person will achieve this by creating trusted relationships, providing technology, governance and adoption insights and industry thought leadership. Customer Success Managers must align our success with customer business initiatives by possessing an unrivaled sense of autonomy, ownership, and dedication to helping each customer increase their level of maturity in key business processes.Your Impact\nOwns the customer experience, journey (adoption and value capture) and renewal results for your assigned accounts.\nFocus on customer intimacy.\nDeliver business impact and innovation to a customer's business by truly understanding our customers' key business issues and opportunities.\nBuild and nurture key decision makers, influencers and senior management relationships across top accounts to solidify our partnership and commitment to the customer while penetrating the account deeper.\nUnderstands the customers’ business environment, challenges and opportunities, and aligns AspenTech’s initiatives with the customers’ initiatives, ultimately, aligning AspenTech’s success to the customers’ business initiatives. \nActs as a trusted advisor throughout the entire lifecycle of a customer account following the initial sale through successful adoption and ultimately renewal with growth.\nEnsure our solutions are understood that results in an increase in customer adoption and customer satisfaction.\nProactive customer contact and on-site visits to perform Executive Business Reviews, user group meetings, Road Maps, etc., to improve relationship and plan strategically with customers to help them meet their sales productivity objectives through the use of our products and services.\nCollaborates with internal implementation consultants, sales account managers, and renewal representatives to develop and execute account plans, and initiate renewal and expansion opportunities to generate new revenue. Work as part of the team to develop strategies for scale and growth.\nAbility to effectively facilitate and lead cross-functional teams and resources; manage both with and without organization authority.\nDelivers product insight and strategy advice for sales enablement, communication, and training initiatives.\nUncovers and mitigates any risk that threatens your customers’ growth, satisfaction, or renewal; conceive and execute risk mitigation plans by utilizing all available AspenTech resources.\nResponsible for nurturing assigned account base into long term strategic partnerships while increasing customer usage and adoption of solutions.\nWhat You'll Need\nBachelor’s Degree in Chemical Engineering or similar Science / Engineering degree is required.\n6 plus years of experience.\nExperience working in the process industries is required, experience of working in Upstream or Refining is required.\nExperience in Refining planning processes is preferred.\nExperience in working with AspenTech’s Engineering or Manufacturing solutions or similar software suites used in Process Industries.\nExperience in Customer Success Management, Program Management, Pre-Sales or Professional Services\nExcellent communication skills, both written and verbal. \nA verifiable track record of consistently meeting and exceeding revenue goals or business objectives.\nProven ability to effectively facilitate, lead cross-functional teams and project manage.\nExperience with managing multi-million-dollar portfolios.\nSkilled at building relationships with key decision makers, influencers and senior management within an account.\nStrong self-motivation, agility and business acumen.\nTravel: up to 25%.\nFluent English Speaker","description_format":"text","description_chars":4621,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Smart Grid","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-17T22:52:29Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":28,"reasons":["conf:8","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/aspentech-customer-success-manager","json_url":"https://alion.io/job/aspentech-customer-success-manager.json","meta":{"generated_at":"2026-10-23T00:59:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1622,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41171},"rest":"https://alion.io/mcp/rest/get_company?id=41171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faspentech-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faspentech-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faspentech-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aspentech-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faspentech-customer-success-manager"}]}