{"id":4197857,"url":"https://alion.io/job/aspentech-customer-training-specialist","title":"Customer Training Specialist","company":{"id":41171,"name":"AspenTech","domain":"aspentech.com","url":"https://alion.io/company/aspentech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":30,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Education","role_family":"Education","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T21:04:26Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T21:04:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.\nThe Role\nAs a member of the Customer Success organization, the Training Coordinator is responsible for coordination and administration of training classes for NORAM and LATAM regions. The Training Coordinator manages all training class logistics and activities to ensure the students have an excellent experience with AspenTech training.Your Impact\nSchedule training classes\nMaintain current and accurate data and statuses for all Training Class and Student Registration records\nCapture accurate and complete information in our Customer Relationship Management (CRM) system\nCollaborate with other AspenTech departments (e.g. Sales, Customer Service) to quickly handle customer training inquiries\nProvide a high level of customer service to external and internal customers\nManage all class logistics. Ensure training manuals, software licenses and any other needs are delivered prior to class start\nManage off-site facility rental in other cities. Coordinate lunch catering to classes when needed.\nWork with other departments to ensure customers are properly set up invoicing/billing within the CRM system\nInvoice students accurately and in a timely manner\nParticipate in other business improvement projects and assignments as required\nInteract with customers directly through chat or phone.\nGreet customers in our Houston training facility and set up rooms, keep drinks and snacks stocked.\nundefined\nWhat You'll Need\nUniversity Degree is preferred. Business or marketing background will be helpful.\nProficient with Microsoft Office\nExperience working in a customer facing role in a fast-paced high-tech environment.\n1-3 years of relevant experience\nExcellent customer service and interpersonal skills\nStrong verbal and written communication skills\nSelf-discipline and motivation to produce results with minimal supervision\nStrong attention to details and demonstrated ability to manage multiple priorities\nAbility to work within deadlines. Excellent planning, time management, organizational skills\nStrong analytical, problem solving and creative thinking skills","description_format":"text","description_chars":2573,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Simulation & Digital Twin Software","Smart Grid","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-12T21:04:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 17 · green card filings: 3","filings_12m":17,"filings_prev_12m":31,"green_card_filings_12m":3,"median_offered_wage_usd":141500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":45,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-12T22:25:13Z"},"pay":null,"html_url":"https://alion.io/job/aspentech-customer-training-specialist","json_url":"https://alion.io/job/aspentech-customer-training-specialist.json","meta":{"generated_at":"2026-11-12T22:25:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47368,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41171},"rest":"https://alion.io/mcp/rest/get_company?id=41171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faspentech-customer-training-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faspentech-customer-training-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faspentech-customer-training-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aspentech-customer-training-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faspentech-customer-training-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4197857}},{"tool":"search_jobs","arguments":{"company":"aspentech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4197857},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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