{"id":1726205,"url":"https://alion.io/job/aspentech-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":41171,"name":"AspenTech","domain":"aspentech.com","url":"https://alion.io/company/aspentech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":38,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reading, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":true}],"status":"live","first_seen_at":"2024-10-22T00:00:00Z","employer_posted_date":"2024-10-22","last_verified_at":"2026-10-09T03:20:00Z","board_verified":true,"closed_at":null,"days_open":717,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":716},"description":"The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.\nThe Role\nYour Impact\nAspenTech is looking for skilled Technical Support Engineers to join our team in two distinct areas: Engineering Solutions and Subsurface Science & Engineering Solutions(SSE). Candidates should apply based on their area of expertise, either in engineering process simulation or geoscience subsurface modeling. This role offers opportunities to work with cutting-edgetechnology, providing world-class customer support, training, and product expertise.\nFor Engineering Solutions:\nProvide technical support for Aspen Engineering solutions (Aspen Plus, HYSYS, ACCE, EDR, or other related tools), troubleshooting complex technical and simulation issues.\n\nDeliver customer training and maintainup-to-date training materials for engineering products.\n\nCollaborate with customers to optimizeworkflows and recommend improvements to achieve better outcomes using our solutions.\n\nEngage with R&D teams to suggest product improvements based on customer feedback and your own insights.\n\nConduct pre-release testing of software, contribute to product enhancement, and author white papers for the knowledge base.\n\nTravel to customer sites as required, with travel typically being less than 30%.\n\nFor Subsurface Science & Engineering Solutions:\nProvide technical support for Aspen SSE products (SKUA, RMS) with a focus on reservoir modelingand geoscience workflows.\n\nDeliver high-quality training on subsurface modelingtools, assistingcustomers in optimizingtheir use of the software for geological applications.\n\nAssistin pre-sales consultations by identifyingprospects’ business challenges and positioning AspenTech products as solutions.\n\nTroubleshoot complex geoscience-related technical issues and work with internal teams to drive timelysolutions.\n\nParticipate in industry events, contribute to departmental projects, and support the development of training materials.\n\nTravel to customer sites as required, generally lessthan 25%.\n\nWhat You'll Need\nFor Engineering Solutions:\nBachelor's degree in Chemical Engineering, Process Engineering, Petroleum Engineering, or similar field, or equivalent work experience. A Master'sdegree is a plus.\n\nExperience with AspenTech Engineering tools (Aspen Plus, HYSYS, EDR, ACCE) or related software.\n\nExperience with process simulation models and troubleshooting.\n\nKnowledge of Hybrid modelingtechniques and piping/layout development (OptiPlant-related technologies is a plus).\n\nExcellent communication and training delivery skills.\n\nFor Subsurface Science & Engineering Solutions:\nBachelor's degree Geoscience or Petroleum Engineering,orequivalent years of relevant experience. A Master'sdegree is a plus.\n\nExperience in geological modelingsoftware such as SKUA, RMS, or Petrel\n\nKnowledge of subsurface workflows, including reservoir modelingand New Energy workflows like CCS and Geothermal.\n\nFamiliarity with Python scripting and software customizations is highly desired.\n\nStrong customer-first mindset, with excellent problem-solving and relationship-building skills.\n\nPreferred Qualifications:\nFluent in English, with proficiencyin an additionallanguagea plus.\n\nCompetencies for Both Profiles:\nStrong technical troubleshooting and problem-solving skills.\n\nExcellent interpersonal and communication skills, with the ability to work cross-functionally.\n\nAbility to manage multiple priorities and adapt to changing environments.\n\nWillingness to travel as needed, with international travel possible.(Actual travel percentages can vary based on role and business needs. Flexibilitymay be discussed through the interview process.)\n\nOur goal is to find the best role for you at AspenTech. Applicants will be reviewed for this position as well as similar roleswith varyingskillrequirements and/oryearsof experience.","description_format":"text","description_chars":4272,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","Smart Grid"],"lifecycle":[{"event":"open","at":"2026-10-02T22:01:31Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-08T06:20:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.066,"p_room":0.28,"age_days":716,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/aspentech-technical-support-engineer-2","json_url":"https://alion.io/job/aspentech-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-09T03:30:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2247,"day_limit":5000,"remaining_today":2753,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41171},"rest":"https://alion.io/mcp/rest/get_company?id=41171"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faspentech-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faspentech-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faspentech-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aspentech-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faspentech-technical-support-engineer-2"}]}