{"id":1685139,"url":"https://alion.io/job/aspentech-technical-support-engineer-i","title":"Technical Support Engineer I","company":{"id":41171,"name":"AspenTech","domain":"aspentech.com","url":"https://alion.io/company/aspentech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cluj-Napoca, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Cassandra","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"Oracle","optional":true},{"name":"PostgreSQL","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-02T22:01:31Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.\nThe Role\nAspenTech is an AI-powered software company helping the world’s leading energy, chemical and engineering companies succeed in their digital transformation, making their operations more efficient and reducing impact on the environment. At AspenTech, you will be part of a global market-leading company with the goal of double-digit growth and a blue-chip customer base. We offer the opportunity to make an impact, to drive innovation and to be an agent of positive change.Customer Support and Training teams are responsible for resolving customer issues, ensuring any customer experience is delivered to high-quality standards, and collaborating across functions to deliver effective solutions. Supporting customers who operate critical infrastructure requires a strong commitment to operational excellence, responsiveness, and service reliability. The team is entrusted with helping maintain the stability and availability of systems that support essential business and societal functions, making customer success, risk management, and continuous improvement key priorities. Our goal is to continuously provide improvements, drive business growth, and achieve the highest level of customer satisfaction.\nIn this role, you will provide ongoing customer support to ensure reliable performance and world-class customer satisfaction. Working from our Cluj-Napoca office (Emerson Campus) and from company and customer sites across Europe as required, the successful applicant will contribute to delivery excellence in customer support of utility customers in the energy generation transmission and distribution industries.\nYour Impact\nParticipate in customer meetings across the Europe region to understand support needs related to power system control applications. \nAssist in the planning and execution of support activities, including system troubleshooting, patch development and deployment, performance optimization for SCADA-based solutions using the proprietary Monarch platform.\nSupport the configuration, maintenance, and diagnostics of software, and communication networks used in real-time control of electric power systems. \nAdapt SCADA system settings and network configurations to meet European customer requirements, compliance and performance standards. Perform system validation and provide on-site or remote support under the supervision of senior or lead engineers.\nWork alongside senior engineers to provide technical support throughout the solution lifecycle, including post-deployment support and maintenance. \nTroubleshoot and resolve issues related to SCADA system operations, communication protocols (e.g., IEC 60870-5-104, DNP3), historian applications, system maintenance tools, data acquisition and telemetry, user interface performance, system integrations, and overall solution availability and reliability.\nContribute to the preparation of customer-facing documentation, troubleshooting procedures, and user training materials. \nEnsure all support activities meet agreed service levels and align with cybersecurity practices, and operational standards.\nOperate on platforms installed on various OS’s - Linux and Windows.\nProvide loyalty-inspiring customer service that drives user engagement and sustains product usage.\nTroubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary software.\nResponsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.\nDevelop strong relationships with customers, building an understanding of their business needs and challenges.\nCollaboration with other AspenTech functions to maintain and develop business opportunities.\nFunction as a subject matter expert across AspenTech’s product portfolio, providing advanced technical guidance, troubleshooting complex customer issues, and driving effective resolution outcomes.\nOther tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase.\nWhat You'll Need\nBachelor’s Degree required in Electrical Engineering, Systems Engineering, Automation Engineering, Computer Science or related field.\nStrong technical background in automation and computers.\nMinimum 2 years of relevant industry experience preferred.\nKnowledge of public utilities is a plus.\nExperience with AspenTech Digital Grid Management (DGM) products, or with comparable SCADA, EMS, DMS, GMS or utility operations platforms from other vendors, is considered a plus.\nKnowledge of SQL databases including Microsoft SQL Server, MySQL, PostgreSQL, Oracle, general DBMS concepts, and Cassandra concepts is considered a plus.\nCustomer Service Management application experience is a plus.\nJira and Confluence knowledge is a plus.\nAbility to learn large volumes of information.\nAbility to present complex information in a clear and concise manner utilizing strong written and verbal communication skills. \nThe ability to identify opportunities that create value for customers with a strong customer first mindset.\nAbility to manage multiple responsibilities and competing priorities.\nAbility to travel. Travel is usually less than 25% and may occasionally be international.","description_format":"text","description_chars":5919,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","Smart Grid"],"lifecycle":[{"event":"open","at":"2026-10-02T10:18:34Z"}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.613,"p_room":0.36,"age_days":30,"expected_fill_days":20,"reasons":["conf:6","win:tail","crowd:junior,brand"],"computed_at":"2026-10-03T04:14:57Z"},"pay":null,"html_url":"https://alion.io/job/aspentech-technical-support-engineer-i","json_url":"https://alion.io/job/aspentech-technical-support-engineer-i.json","meta":{"generated_at":"2026-10-03T04:14:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4398,"day_limit":5000,"remaining_today":602,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}