{"id":1230071,"url":"https://alion.io/job/aspire-talent-innovations-lead-application-support-engineer","title":"Lead Application Support Engineer","company":{"id":3800827,"name":"Aspire Talent Innovations","domain":"talentaspire.com","url":"https://alion.io/company/aspire-talent-innovations","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chandigarh, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cassandra","optional":false},{"name":"DynamoDB","optional":false},{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"New Relic","optional":false},{"name":"PagerDuty","optional":false},{"name":"PostgreSQL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"AWS","optional":true},{"name":"CI/CD","optional":true},{"name":"Confluence","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-21T10:14:13Z","employer_posted_date":null,"last_verified_at":"2026-09-21T10:14:13Z","board_verified":false,"closed_at":null,"days_open":33,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":33},"description":"Role Overview : \n\nWe are looking for an experienced Lead Application Support Engineer (L3/L2) to lead support operations for mission-critical, high-availability enterprise applications. In this role, you will be responsible for ensuring system stability, driving incident management, mentoring support engineers, and collaborating with cross-functional teams to deliver reliable, secure, and high-performing business applications. This is an excellent opportunity to lead a high-performing support team while working with modern monitoring, observability, and automation technologies in a fast-paced production environment.\n\nKey Responsibilities : \n\nProduction & Application Support : \n\n- Lead day-to-day application support operations, ensuring maximum uptime and system availability.\n\n- Participate in rotational 24x7 shifts, including on-call support, weekends, and public holidays.\n\n- Manage shift operations, workload distribution, prioritization, and seamless shift handovers.\n\n- Act as the highest technical escalation point for complex production issues and business-critical incidents.\n\n- Lead major incident bridge calls and coordinate cross-functional teams to ensure timely service restoration.\n\n- Perform advanced L3 troubleshooting across applications, databases, Linux/Unix systems, middleware, APIs, and infrastructure.\n\nMonitoring & Incident Management : \n\n- Own end-to-end monitoring and alert management using tools such as New Relic and PagerDuty.\n\n- Review and optimize monitoring dashboards, alert thresholds, and observability strategies.\n\n- Conduct Root Cause Analysis (RCA) for major and recurring incidents and drive permanent resolutions.\n\n- Monitor scheduled jobs, batch processes, APIs, and third-party integrations.\n\nService Management : \n\n- Manage incidents, problem records, service requests, and change requests using Jira Service Management or ServiceNow.\n\n- Support application releases, deployments, post-release validations, and production readiness reviews.\n\n- Develop and maintain runbooks, SOPs, troubleshooting guides, and operational documentation.\n\nLeadership & Continuous Improvement : \n\n- Mentor and coach Application Support Engineers while providing technical leadership.\n\n- Identify automation opportunities to reduce manual effort and improve operational efficiency.\n\n- Track and report operational KPIs, SLA performance, incident trends, and service health metrics.\n\n- Participate in disaster recovery planning, capacity management, and resilience initiatives.\n\n- Ensure timely communication with stakeholders during incidents, outages, and maintenance activities.\n\nRequired Skills : \n\nMust Have : \n\n- Application Support (L2/L3)\n\n- Team Leadership & Shift Management\n\n- Major Incident Management\n\n- Root Cause Analysis (RCA)\n\n- SQL & PostgreSQL\n\n- NoSQL Databases (MongoDB, DynamoDB, Cassandra)\n\n- Linux/Unix Administration\n\n- Advanced Troubleshooting\n\n- New Relic\n\n- PagerDuty\n\n- Jira Service Management or ServiceNow\n\nGood to Have : \n\n- AWS\n\n- Kubernetes\n\n- Confluence\n\n- Performance Analysis & Application Tuning\n\n- Python or Shell Scripting\n\nBonus Skills : \n\n- Site Reliability Engineering (SRE)\n\n- CI/CD & Release Management\n\n- Operational Reporting & KPI Management\n\n- Observability & Monitoring Best Practices\n\nQualifications : \n\n- Bachelor's Degree (B.E./B.Tech) or MCA in Computer Science, Information Technology, or a related discipline.\n\n- 2 - 8 years of experience in Application Support (L3) or Production Support environments.\n\n- Minimum 3 years of experience leading support teams or managing shift operations.\n\n- Experience supporting high-availability, customer-facing enterprise applications.\n\n- Strong troubleshooting, analytical, and decision-making skills.\n\n- Excellent communication and stakeholder management abilities.\n\n- Willingness to work in rotational 24x7 support shifts and on-call schedules.\n\nPreferred Certifications : \n\n- AWS Cloud Practitioner or equivalent cloud certification\n\n- Linux Certification\n\n- PostgreSQL Certification\n\n- ITIL Foundation\n\n- Observability & Monitoring Platform Certifications\n\nWhy Join? : \n\n- Lead a high-performing Application Support team supporting enterprise-scale applications.\n\n- Work with modern monitoring, observability, cloud, and automation technologies.\n\n- Exposure to large-scale, mission-critical systems.\n\n- Collaborative, fast-paced, and innovation-driven work environment.\n\n- Comprehensive health insurance and learning opportunities.\n\n- Clear career progression into Operations Management, Platform Reliability, Site Reliability Engineering (SRE), or Engineering Leadership.\nSkills\nApplications Support, Production Support, Incident Management, Problem Management, Jira, Performance Tuning, Python, Shell Scripting, Observability Services","description_format":"text","description_chars":4767,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T14:00:00Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.411,"p_room":0.55,"age_days":33,"expected_fill_days":27,"reasons":["seen:33","agency","velocity","win:tail"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/aspire-talent-innovations-lead-application-support-engineer","json_url":"https://alion.io/job/aspire-talent-innovations-lead-application-support-engineer.json","meta":{"generated_at":"2026-10-25T09:00:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800827},"rest":"https://alion.io/mcp/rest/get_company?id=3800827"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faspire-talent-innovations-lead-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faspire-talent-innovations-lead-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faspire-talent-innovations-lead-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aspire-talent-innovations-lead-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faspire-talent-innovations-lead-application-support-engineer"}]}