{"id":1860310,"url":"https://alion.io/job/aspiredefence-it-service-analyst","title":"IT Service Analyst","company":{"id":3894304,"name":"Aspire Defence","domain":"aspiredefence.co.uk","url":"https://alion.io/company/aspiredefence","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":31400,"currency":"GBP","period":"year","gross":null,"usd_annual":41604},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-08-11T10:29:11Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-12T16:45:32Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Join our Team as a IT Service Analyst at Aspire Defence Services Limited (ADSL)\nSalary: Up to £31,400 per annum\nHours: 37.5 hours per week, no weekends\nLocation: Tidworth\nAre you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven IT Security Manager to be part of our exciting journey.\nWhat We Offer:\nAnnual Leave: 25 days plus bank holidays, with the option to buy and sell holiday\nPension Plan: Contributory Company Pension Plan matched up to 6%\nInsurance: Individual life assurance and personal accident cover\nEmployee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets\nReward and Recognition: Celebrate outstanding achievements\nEmployee Assistance Program: Funded program with onsite mental health first aiders\nYour Role:\nAct as advisor to service users on IT processes so they are well understood and service user requirements\n\nTrack and manage open tickets for users, ensuring that escalations are raised where necessary to ensure user expectations are met\n\nStarters and leavers - Hardware, onboarding, requests for accounts etc\n\nWhite glove' where necessary to manage VIP issues\n\nUser device enrollment, break fix, deployment etc\n\nCapturing information during major incidents and communicating impact/updates to business\n\nEnsure service management master data is accurate and kept up to date\nWhat We’re Looking For:\n\nQualifications: ITIL (desirable) Relevant IT qualification (CompTIA, Microsoft fundamentals, BTEC, HNC/DC\nExperience: Working within Service management, end user computing, IT support, managing incidents and service requests through to resolution and working to SLA's and prioritising workload in a busy environment\nSkills: Strong customer service focus with a passion for getting things right first time, awareness of service processes such as starter/leaver, Working knowledge of the principles of ITIL incident, problem, change and a collaborator and team player\nAdditional Information:\nThe Garrisons are tobacco-free working environments.\n\nSecurity clearance is required prior to starting with us.\n\nWe are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures.\n\nPlease note, this vacancy may close early if we receive a high volume of applications.\n\nReady to Join Us? If you’re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.","description_format":"text","description_chars":2658,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T20:31:32Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.313,"p_room":0.28,"age_days":61,"expected_fill_days":20,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":41604,"is_top_pay":false},"html_url":"https://alion.io/job/aspiredefence-it-service-analyst","json_url":"https://alion.io/job/aspiredefence-it-service-analyst.json","meta":{"generated_at":"2026-10-12T17:18:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27781,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3894304},"rest":"https://alion.io/mcp/rest/get_company?id=3894304"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faspiredefence-it-service-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faspiredefence-it-service-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faspiredefence-it-service-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aspiredefence-it-service-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faspiredefence-it-service-analyst"}]}