{"id":2205102,"url":"https://alion.io/job/aspirion-client-success-director","title":"Client Success Director","company":{"id":2267942,"name":"Aspirion","domain":"aspirion.com","url":"https://alion.io/company/aspirion","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":171000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":241},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-09T11:35:56Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-28T21:02:56Z","board_verified":false,"closed_at":"2026-10-28T21:02:56Z","days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Description\nFor over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.\nAt the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time.\nWe are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.\nThe Client Success Director is responsible for the holistic relationship management of their assigned clients. The Director is expected to build relationships with their client's decision markers and influencers, understand their business goals, objectives, and problems to collaborate with internal colleagues from Client Success, Sales, Operations, Implementation, Marketing, etc. to serve the needs of their clients and support their success. This role is accountable for client satisfaction, client outcomes and value realization and measured on client retention, expansion, cross-sale referral generation and other management business objectives (MBOs) to support the needs of the business.\nKey Responsibilities\nBuild and manage ongoing professional relationships with clients and stakeholders\nEnsure we maintain relationships at multiple levels within the client\nProvide insights to help drive consistent account placements from assigned clients\nIdentify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive\nOrganize training for clients by assessing their needs and communicating with both client and Aspirion departments\nCommunicate with clients to resolve escalated processing/protocol issues\nConduct performance reviews and executive business reviews with clients, onsite preferred\nHandle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution\nCommunicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided\nProvide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services\nAnalyze trends and report on key performance indicators\nIdentify and assess client needs to exceed expectations\nInteract with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality\nMaintain HIPAA certification and compliance\nCollaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues\nEnsures any account projects are being worked in a time fashion (e.g. provider relations spreadsheets, billing projects, etc.)\nCreates process for obtaining information and resolving issues with client\nAll other duties as assigned to maintain company standards and client protocols\nPerforms other related duties as assigned\nRequirements\nStrong attention to detail with ability to organize and manage multiple priorities and projects, work to tight timeframes and achieve exceptional outcomes\nAbility to multi-task in a fast-paced evolving work environment with fluctuating priorities and deadlines\nProven ability to use a consultative approach and persuasive communication with stakeholders\nAbility to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership\nAbility to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place\nDemonstrate alignment to our company's values\nHighly developed oral and written interpersonal, communication, negotiation and conflict management skills and the ability to work effectively with other people\nSelf-starter with high initiative \nEducation and Experience\nBachelor's degree required\nMinimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required\nTechnical skills using MS Office applications (Word, Excel, Power Point) required\nExecutive presence and presentation skills required\nBenefits\nAt Aspirion we invest in our employees by offering a full benefits package, including:\nHealth \nDental \nVision \nLife insurance \nMatching 401k \nPaid Time Off \nWellness Program \nCompetitive Salaries \nAdvancement Opportunities \nAAP/EEO Statement\nEqual Opportunity Employer/Drug-Free Workplace: Aspirion is an Equal Employment Opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, pregnancy, religion, national origin, ancestry, medical condition, marital status, gender identity citizenship status, veteran status, disability, or veteran status. Aspirion has a Drug-Free Workplace Policy in effect that is strictly adhered to.\nSalary Description\n$125000 a yr","description_format":"text","description_chars":5796,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-09T22:57:06Z"},{"event":"close","at":"2026-10-28T21:02:56Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/aspirion-client-success-director","json_url":"https://alion.io/job/aspirion-client-success-director.json","meta":{"generated_at":"2026-10-30T10:21:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2267942},"rest":"https://alion.io/mcp/rest/get_company?id=2267942"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faspirion-client-success-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faspirion-client-success-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faspirion-client-success-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aspirion-client-success-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faspirion-client-success-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2205102}},{"tool":"search_jobs","arguments":{"company":"aspirion.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2205102},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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