{"id":3489626,"url":"https://alion.io/job/aspiro-it-service-desk-specialist","title":"IT Service Desk Specialist","company":{"id":1952710,"name":"Aspiro","domain":"aspiroinc.org","url":"https://alion.io/company/aspiroinc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Subang Jaya, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":27000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-29T22:58:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T22:58:00Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"About the Role\nEnjoy solving complex IT challenges and helping others build their technical confidence Join us as an IT Service Desk Specialist, where you'll provide Level 2 End User Computing (EUC) support and serve as a key technical escalation point for our IT Service Desk team.\n\nWhat Will You Do\nProvide Level 2 EUC support across Windows, Microsoft 365, Active Directory, endpoints, VPN, and network connectivity.\nMeet SLA and KPI targets, escalate risks, and collaborate with technical teams to resolve issues.\nHandle technical escalations and coordinate Service Desk support during major incidents.\nCoach team members and maintain knowledge articles, SOPs, and technical documentation.\nDrive service improvements through root cause analysis, ticket reviews, and automation opportunities.\nSupport daily operations, including queue management, reporting, compliance, and Team Leader backup.\n\nWho We Are Looking For\nDiploma or Degree in IT or a related field, with 5–6 years of IT support experience, including cross-country remote support and team guidance.\nStrong knowledge of Windows, Microsoft 365, Active Directory, EUC, VPN, endpoint management, and network troubleshooting.\nPractical knowledge of ITIL, service improvement, and service continuity.\nStrong problem-solving and communication skills; fluent in English and Bahasa Malaysia or Mandarin.\n\nWhat we offer\nAt Aspiro Sdn Bhd, we are committed to supporting the professional development and wellbeing of our employees. 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