{"id":776968,"url":"https://alion.io/job/aspora-customer-support-associate","title":"Customer Support Associate","company":{"id":669918,"name":"Aspora","domain":"aspora.com","url":"https://alion.io/company/aspora-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T06:42:22Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-10-12T01:04:43Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"About Aspora\nPeople on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.\nBacked by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team of 150+ across India, the UK, the UAE, EU and the US, working with extreme ownership, radical candour, and an obsession with customer impact.\nWe celebrate builders who question assumptions, ship fast, and turn regulatory complexity into elegant solutions. If you’re driven to redefine what global banking can be, we’d love to build the future with you.\nAbout the Role\nCX is where Aspora earns or loses trust. Every chat, email, and call is a moment where a user is moving money that matters to them: rent, family support, savings across two countries.\nThis role exists to own that moment end to end. You don't hand off and move on. You resolve, and you flag what needs to change upstream so the same issue doesn't resurface.\nYou'll work closely with Product, Tech, Ops, and Compliance, turning recurring complaints into fixes that make Aspora better for the next user.\nLocation: Bengaluru, India\nShift: In-office, 24x7 rotational shifts (including night shift), 6-days work week.\nWhat You’ll Own\nResolve user queries across Chat, Email, and Phone with speed and accuracy.\n\nOwn every case end to end, from first contact through full resolution, not just handoff.\n\nPartner with Product, Tech, Ops, and Compliance to unblock and close out user concerns.\n\nSpot recurring issues and shape preemptive fixes that improve the product experience.\n\nDrive down defects across process, product, and tech alongside CX leads.\nWho You Are\n\n2+ years in Customer Success or Customer Support, ideally at a fintech or B2C company.\n\nExperienced resolving queries across live chat, email, and phone in the same role.\n\nHigh ownership. You treat a case as yours until it's actually solved.\n\nClear, warm communicator who builds confidence in every interaction, not just closes tickets.\n\nComfortable with ambiguity. You flag upstream problems instead of just working around them.\n\nReady for 24x7 rotational shifts across a 6-day week. Our users need us around the clock.\n\nWhy Join Aspora as a Customer Support Agent?\nShape how thousands of users experience Aspora at the exact moment trust is won or lost.\n\nYour feedback directly influences the next set of problems the company solves.\n\nBuild fintech depth fast through regular training, workshops, and cross-functional exposure.\n\nStrong performance opens a real path to vertical growth within CX and beyond.\n\nCompetitive salary, comprehensive benefits, and ESOPs aligned with Aspora's long-term vision.","description_format":"text","description_chars":2789,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T23:21:46Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.527,"p_room":0.55,"age_days":39,"expected_fill_days":29,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/aspora-customer-support-associate","json_url":"https://alion.io/job/aspora-customer-support-associate.json","meta":{"generated_at":"2026-10-12T02:42:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3969,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669918},"rest":"https://alion.io/mcp/rest/get_company?id=669918"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faspora-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faspora-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faspora-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aspora-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faspora-customer-support-associate"}]}