{"id":3058144,"url":"https://alion.io/job/assembled-customer-strategist","title":"Customer Strategist","company":{"id":4653,"name":"Assembled","domain":"assembled.com","url":"https://alion.io/company/assembled","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":69,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T03:52:52Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T21:34:38Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Assembled\nAssembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved.\nBehind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments.\nMore than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled. We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.\nThe Role\nFor companies like Salesforce, Stripe, and DoorDash, great customer support has an impact well beyond the customer experience. It builds loyalty, improves efficiency, and fuels growth. Delivering all of that at scale is a complex challenge, especially as AI changes how support teams operate.\nAs a Customer Strategist at Assembled, you'll help customers tackle these challenges head-on, owning the relationship and results from implementation through renewal and expansion. You'll work alongside business leaders and operators, dig into their data and workflows, and find better ways to forecast demand, manage staffing, optimize schedules, and put AI to work. You'll combine big-picture thinking with hands-on problem-solving to turn those opportunities into measurable improvements.\nYour impact won't stop with your customers. You'll help shape how Assembled grows, from rethinking our post-sales experience and building our expansion strategy to bringing customer insights directly into product decisions. You'll work closely with Product, Engineering, Sales, and company leadership, and get in the room with customers for business reviews, working sessions, and trainings when it makes a difference.\nWe're profitable, gaining ground against established providers, and taking on bigger, more complex challenges as AI transforms customer support. You'll join a close-knit team with real autonomy, where you can tackle interesting problems, try new ideas, and see your work make a difference across the business.\nWhat You'll Do\nOwn the customer relationship and the results. Partner with a portfolio of customers to understand their business priorities, build lasting relationships, and deliver measurable results. Stay ahead of risks, develop thoughtful account strategies, and turn customer success into renewals and expansion.\n\nTurn data into better business decisions. Dig into customer operations, product usage, and performance data to uncover challenges, identify opportunities, and turn your findings into clear, actionable recommendations for customer leaders.\n\nBring complex initiatives to life. Work across customer teams and Assembled's Product, Solutions, and Sales teams to align priorities, solve problems, and drive projects from idea through execution.\n\nHelp customers unlock what's possible. Get hands-on with Assembled to help customers rethink workflows, solve operational challenges, and adopt new capabilities. Lead trainings and business reviews that connect product adoption to measurable business results.\n\nHelp shape what we build and how we scale. Bring customer insights into product decisions, help shape our account expansion strategy, and lead initiatives that improve our customer journey and how we work as a team.\n\nAbout You\nYou'll likely thrive here if:\nYou like figuring out how things work. You're comfortable digging into messy problems, unfamiliar technology, and complex workflows. You look beyond symptoms to find root causes and figure out what actually needs to change.\n\nYou turn data into smart business decisions. You can make sense of complex data, spot opportunities others might miss, and turn insights into clear recommendations. You understand what drives a business and how to create meaningful, lasting value.\n\nYou know what matters and make things happen. You cut through competing priorities, make smart decisions, and move quickly from ideas to action. You take ownership, find ways around roadblocks, and don't need someone telling you what to do next.\n\nYou bring people together to get things done. You build trust with everyone from frontline operators to senior executives, communicate complex ideas clearly, and get people moving in the same direction. You know when getting in the room makes all the difference.\n\nYou learn fast and stay open. You ask thoughtful questions, seek feedback, and aren't afraid to change your mind. You're eager to try new approaches and share what you've learned with others.\n\nYou're an AI-native operator. You use AI regularly to solve problems and get things done, and you're eager to rethink how Customer Success works as agents take on more of the day-to-day.\n\nBonus Points If: You've worked in consulting, engineering, analytics, or business operations, especially in a fast-moving environment. Experience with complex B2B software, workforce management, customer operations, or conversational AI is a plus.\nWe know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!\nFor United States Applicants:\nAssembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.\nFor United Kingdom Applicants:\nAssembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.","description_format":"text","description_chars":5999,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-22T04:49:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":1,"median_offered_wage_usd":145000,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":69,"reasons":["conf:3","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/assembled-customer-strategist","json_url":"https://alion.io/job/assembled-customer-strategist.json","meta":{"generated_at":"2026-10-24T23:09:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34037,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4653},"rest":"https://alion.io/mcp/rest/get_company?id=4653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassembled-customer-strategist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassembled-customer-strategist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassembled-customer-strategist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assembled-customer-strategist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassembled-customer-strategist"}]}