{"id":15096,"url":"https://alion.io/job/assembled-product-manager","title":"Product Manager","company":{"id":4653,"name":"Assembled","domain":"assembled.com","url":"https://alion.io/company/assembled","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States","New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":230000,"currency":"USD","period":"year","gross":null,"usd_annual":230000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-06-25T16:20:18Z","employer_posted_date":"2026-06-25","last_verified_at":"2026-10-11T22:59:15Z","board_verified":true,"closed_at":null,"days_open":108,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":108},"description":"About Assembled\nAssembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved.\nBehind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments.\nMore than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled. We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.\nAbout the Role\nProduct Management at Assembled articulates the most important problems to solve in a way that will delight customers and grow the business. To do this, you should expect to partner closely with support teams at the world's best brands - small and large - and regularly meet with prospects to paint the vision and learn about their problems and what resonates.\nIn this role, you'll own scheduling and forecasting - the core of Assembled's WFM product and the reason most customers choose us. You'll work closely with support operations teams to understand how they plan capacity, build schedules, and adapt in real time when volume or headcount shifts. A small sample of recently shipped work includes:\nA schedule assistant that reduces manual schedule-building lift for complex, multi-queue environments\n\nIntelligent schedule editing tools that reduce the time planners spend on manual adjustments\n\nA new shift generation engine that automatically optimizes shift start times and durations against predicted support volume throughout the day\n\nForecast review and override tools that give planners the confidence to act on model outputs\n\nThis is an onsite role based out of either our San Francisco or New York City office, with an in-office requirement of 5 days, Monday - Friday.\nYour day to day will include:\nWorking directly with prospects and customers. You'll be in the room (and on the call) with support ops leaders at the world's best brands - doing discovery, co-building, and representing Assembled at the highest level. Strong GTM partnership with sales and CS is core to how this team works.\n\nOwning scheduling and forecasting end-to-end. From how planners build and edit schedules to how forecasts are generated, reviewed, and acted on - you'll set the vision, drive the roadmap, and ship work that makes a measurable difference in how our customers run their operations.\n\nApplying AI where it can genuinely change how work gets done. WFM is full of high-stakes, high-repetition decisions that have historically required deep expertise and manual effort. You'll define how AI makes those decisions faster, smarter, and more automated - turning reactive planning into something that anticipates problems before they happen.\n\nBuilding for enterprise complexity. Your customers run 24/7 multi-channel, multi-site operations. You'll develop deep intuition for their constraints - SLAs, shrinkage, channel mix, BPO relationships - and make sure the product handles that complexity without adding friction.\n\nWhat excites us:\n4+ years of product management experience in enterprise B2B SaaS\n\nStrong analytical and technical product skills: you love getting deep in the data and technical details, and you can quickly form and pressure-test perspectives on product tradeoffs\n\nExperience at a growing, venture-backed startup where business needs and teams evolve quickly\n\nStrong written and verbal communication skills\n\nCustomer-first mindset with strong discovery and communication skills to work directly with senior stakeholders as a representative of the company\n\nBias to action and an innate sense of urgency\n\nNice to have:\nExperience building AI-powered product features in a practical, customer-value-driven way\n\nExperience working closely with data science or ML teams to ship predictive optimization features\n\nOur U.S. benefits\nGenerous medical, dental, and vision benefits\n\nPaid company holidays, sick time, and unlimited time off\n\nMonthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting\n\nPaid parental leave\n\nOnsite work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices\n\n401(k) plan enrollment\n\nWe know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!\nFor United States Applicants:\nAssembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.\nFor United Kingdom Applicants:\nAssembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.","description_format":"text","description_chars":5308,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Human Resources","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-06-25T16:20:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":1,"median_offered_wage_usd":145000,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.623,"p_room":0.44,"age_days":106,"expected_fill_days":72,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":230000,"is_top_pay":true},"html_url":"https://alion.io/job/assembled-product-manager","json_url":"https://alion.io/job/assembled-product-manager.json","meta":{"generated_at":"2026-10-12T01:45:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4653},"rest":"https://alion.io/mcp/rest/get_company?id=4653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassembled-product-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassembled-product-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassembled-product-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assembled-product-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassembled-product-manager"}]}