{"id":15099,"url":"https://alion.io/job/assembled-software-engineer-platform","title":"Software Engineer - Platform","company":{"id":4653,"name":"Assembled","domain":"assembled.com","url":"https://alion.io/company/assembled","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":72,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":280000,"currency":"USD","period":"year","gross":null,"usd_annual":280000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Go","optional":false},{"name":"Stripe","optional":false},{"name":"AWS","optional":true},{"name":"Karpenter","optional":true},{"name":"Kubernetes","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Python","optional":true},{"name":"Redis","optional":true},{"name":"Snowflake","optional":true}],"status":"live","first_seen_at":"2026-05-05T20:36:58Z","employer_posted_date":"2026-05-05","last_verified_at":"2026-10-18T01:13:11Z","board_verified":true,"closed_at":null,"days_open":165,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":164},"description":"About Assembled\nAssembled helps companies scale great customer support. As consumers, we’ve all been there. You need help, you’re stuck on hold or going in circles with an AI, and your problem still isn’t solved.\nBehind great support is a complex operational problem: thousands of people and AI agents working across teams, time zones, and products as new problems emerge. Assembled gives support leaders the tools to manage that complexity, from AI agents that resolve customer issues to software that forecasts demand, builds schedules, and makes intraday adjustments.\nMore than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled. We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.\nThe Role\nWe’re looking for an experienced software engineer to help build the foundation of Assembled’s platform. Our Platform org is responsible for the core systems that power Assembled’s products end-to-end: the infrastructure our applications run on, the integrations that ingest data into the Assembled ecosystem, and the data platforms that transform, model, and serve that data across the company.\nAssembled’s products sit at the center of some of the most operationally complex support environments in the world. Our workforce management product helps support teams plan and operate at scale, while our AI agents help automate work across chat, email, and voice. As both products grow, we need systems that are reliable, scalable, secure, cost-efficient, and capable of supporting both real-time operational workflows and large-scale analytical workloads.\nBy joining the Platform org, you’ll work on foundational problems across infrastructure, data platforms, and integrations. Depending on your background and interests, you may go deeper in one area, but all of our platform engineers help build and evolve the systems that power both our workforce management product and our AI agents.\nSome projects owned by the Platform org\nScalable application infrastructure: We’re continuing to evolve the systems that run our products reliably and efficiently at enterprise scale, from container orchestration and observability to security and cost efficiency.\n\nIntegrations platform: We’re building the platform and connectors that ingest data from the systems our customers rely on most, including CRMs, ticketing systems, knowledge bases, communication platforms, and AI model providers.\n\nModern data foundations: We’re building the systems that transform raw product and integration data into reliable, queryable, derived datasets that power metrics, reporting, analytics, and other product experiences.\n\nReal-time and analytical systems: Many of our products depend on both low-latency operational paths and heavier analytical workflows. We’re investing in systems that can support both without duplicating logic or creating inconsistent definitions.\n\nYou may be a good fit if you:\nHave 5+ years of engineering experience involving backend, platform, or infrastructure systems\n\nAre excited by the idea of working on foundational problems that cut across infrastructure, data platforms, and integrations\n\nThrive in ambiguous environments and enjoy figuring out the right abstractions, system boundaries, and tradeoffs\n\nCare deeply about reliability, maintainability, performance, and building systems that empower other engineers\n\nEnjoy collaborating cross-functionally and understand how platform work can unlock product and business impact\n\nHave familiarity with one or more parts of our stack:\nCloud provider: AWS\n\nContainer orchestration: Kubernetes + Karpenter\n\nDatastores: Postgres + PgBouncer, Snowflake, Redis\n\nLanguages: Go and Python\n\nWe know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!\nFor United States Applicants:\nAssembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.\nFor United Kingdom Applicants:\nAssembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.","description_format":"text","description_chars":4536,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-05-05T20:36:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":1,"median_offered_wage_usd":145000,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.597,"p_room":0.28,"age_days":164,"expected_fill_days":72,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":280000,"is_top_pay":true},"html_url":"https://alion.io/job/assembled-software-engineer-platform","json_url":"https://alion.io/job/assembled-software-engineer-platform.json","meta":{"generated_at":"2026-10-18T02:12:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3610,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4653},"rest":"https://alion.io/mcp/rest/get_company?id=4653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassembled-software-engineer-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassembled-software-engineer-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassembled-software-engineer-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assembled-software-engineer-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassembled-software-engineer-platform"}]}