{"id":3129804,"url":"https://alion.io/job/assembly-call-center-team-lead","title":"Call Center Team Lead","company":{"id":3865740,"name":"Assembly","domain":"assembly.health","url":"https://alion.io/company/assembly-10","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":519},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T23:47:08Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T05:01:56Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.\nThis is a full-time, non-exempt position reporting to our Senior Director of Operations. \nWhat You Will Do \nAnswer patient calls/questions. \nUpdating and billing insurance. \nTake Credit card payments. \nTrying to resolve any concerns/issues on patient accounts. \nWork with collection agencies for requests to remove from collections. \nRespond to Attorney requests for balances and correspondence as well as update and bill insurance. \nPrimary escalation from our Call Center staff \nAnswering escalated phone calls from our Call Center offshore team \nAssist in educating the offshore call center staff. \nUpdate patient demographics. \nOther tasks and projects as determined by your manager. \nWhat it takes to join the family \nNextech experience a plus \nMedical Billing background \nExcellent communication skills and professional demeanor \nThe ability to work under tight deadlines. \nStrong written and verbal communication skills with customer service focused aptitude \nDetail-oriented individuals who are team players highly self-motivated. \nTeamwork and collaboration skills \nTime management and organization skills \nIntegrity to maintain confidentiality when working with sensitive business data. \nAbility to function well in a fast-paced and at times stressful environment. \nProlonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times. \nWhy Assembly? \nBe part of something special! We are growing both organically and through acquisitions. \nCareer growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! \nOngoing training and development programs \nAn environment that values transparency \nVirtual and in-person events to connect with your team. \nCompetitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office. \nSalary Range\n$18—$23 USD\nCompensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.\nAll official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.","description_format":"text","description_chars":3079,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-23T03:20:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":28,"reasons":["conf:4","win:early"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/assembly-call-center-team-lead","json_url":"https://alion.io/job/assembly-call-center-team-lead.json","meta":{"generated_at":"2026-10-25T05:17:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7184,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3865740},"rest":"https://alion.io/mcp/rest/get_company?id=3865740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassembly-call-center-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassembly-call-center-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassembly-call-center-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assembly-call-center-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassembly-call-center-team-lead"}]}