{"id":3182566,"url":"https://alion.io/job/assemblyai-forward-deployed-engineer-triage-nyc","title":"Forward Deployed Engineer, Triage (NYC)","company":{"id":17436,"name":"AssemblyAI","domain":"assemblyai.com","url":"https://alion.io/company/assemblyai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Claude Code","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Slack","optional":false},{"name":"LLM","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-23T21:07:49Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-25T13:05:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Why AssemblyAI\nAssemblyAI builds the best-in-class Voice AI models powering the next generation of voice applications. Our models serve 600M+ inference calls monthly, process 1M+ hours of audio daily, and power 2 billion+ end-user experiences. The Voice AI space is at an inflection point; we’re looking for folks truly excited to join a small team and help define the future of the industry.\nWe are one of the most capital-efficient AI companies on the planet - with under 100 people generating roughly $600K ARR per employee, we sit among the top 5 most revenue-dense teams within the fastest-growing AI companies today. That's not an accident; it's a deliberate choice to stay lean, move fast, and give every person on the team outsized ownership and impact. With thousands of customers including Granola, Fireflies, Figure AI, and CallRail, the company has real scale - processing over 2 million hours of audio daily and handling more than 1 million API calls every day. This is a rare growth-stage opportunity where the business is proven and the trajectory is steep, but the team is still small enough that your fingerprints are on everything.\nIf you've ever felt buried under layers of bureaucracy, starved of real ownership, or frustrated watching your work disappear into a slow-moving org, AssemblyAI is built differently. The company operates as a true meritocracy, with no heavy planning or approval processes and no gatekeeping on the tools or information you need. For anyone who genuinely cares about voice AI, not as a trend to chase, but as a technology to build, this is the place where the most interesting problems at the most interesting scale are being solved by a team small enough that you'll actually know everyone's name.\nWe’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply!\nAbout the role:\nAssemblyAI is growing quickly, and we're hiring a Forward Deployed Engineer for our Triage team. You'll own a book of customer accounts up to $50K a year. You'll solve their technical problems directly and build and run the agents that handle our first line of customer contact. Most of your work happens in Slack, with customers and with our Engineering and Research teams.\nThis role is hybrid. You'll need to live within commuting distance of our NYC office.\nWhat You’ll Do:\nOwn your accounts. Be the technical owner for customers spending up to $50K a year. Diagnose integration issues, unblock them fast, and spot accounts that are ready to grow. Route commercial and pricing conversations to our Portfolio team.\nBuild and manage agents. We run internal agents for customer support and operations, including our customer-facing chat agent, which you'll help bring back online. You'll iterate on these agents, build new ones, and own their quality.\nTurn escalations into fixes. When our chat agent can't resolve something, it escalates to you. Solve the customer's problem, then fix the agent so it handles that case next time.\nClose the loop with Engineering and Research. File bugs and feature requests with enough evidence to act on, and turn what customers tell you into product changes.\nImprove our docs and SDKs. Fix what's confusing customers at the source.\nWhat You’ll Need:\n2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). We'll consider 1 year for someone with a strong solutions background.\nProficiency in at least one programming language. Python preferred; other languages considered.\nDaily use of coding agents like Claude Code or Codex, with real projects shipped using them. You manage context across long tasks and check agent output before it reaches a customer.\nExperience with REST APIs, and the ability to read and debug customer code\nStrong written communication. Most of this job happens in Slack.\nAbility to hear a customer use case and map it to what our API can do\nNice to Have:\nYou've built an agent or automation that other people rely on\nSQL\nExperience with speech, audio, or voice AI products\nWhere this role leads:\nTriage is where you learn our product, our customers, and how we build with agents. Engineers who do well here move into larger books on our Portfolio and Strategic teams. Your manager will work with you on what that path looks like and the timeline.\nPay Transparency:\nAssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity across our team. Our salary ranges are set to be competitive for our size, stage, and industry, and reflect just one component of the full compensation, benefits, and rewards we offer.\nSalary determinations consider a variety of factors, including relevant experience, technical depth, skills demonstrated during the interview process, and maintaining internal equity with peers on the team. The range shared below represents a general expectation for the posted position. However, we are open to considering candidates who may fall above or below the outlined experience level-in those cases, we will communicate any adjustments to the expected salary range.\nThe range provided applies to candidates located in the United States. For candidates outside of the U.S., compensation ranges may differ; any adjustments will be communicated throughout the interview process.\nSalary range: $115,000 - $135,000 \nOur total compensation package includes competitive equity grants, 100% employer-paid benefits, and working alongside the team in our New York City office. A 401k match up to 4% is offered to all US-based full time team members.\nAI to Interview:\nIf you’re selected for an interview, please review this resource to better understand how AssemblyAI approaches the use of AI in our interview process.\nGDPR privacy notice:\nCandidates from the EU should review this job applicant privacy notice before applying. \nKeep Exploring AssemblyAI:\nSpeech-to-text | Streaming speech-to-text | Speech Understanding | LLM Gateway\nTry the Playground\nOur $50M Series C fundraise\nCheck us out on YouTube!","description_format":"text","description_chars":6287,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Natural Language Processing","Speech & Audio AI","AI Development Tools"],"lifecycle":[{"event":"open","at":"2026-10-23T22:05:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":117500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":1}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/assemblyai-forward-deployed-engineer-triage-nyc","json_url":"https://alion.io/job/assemblyai-forward-deployed-engineer-triage-nyc.json","meta":{"generated_at":"2026-10-25T15:00:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21639,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17436},"rest":"https://alion.io/mcp/rest/get_company?id=17436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassemblyai-forward-deployed-engineer-triage-nyc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassemblyai-forward-deployed-engineer-triage-nyc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassemblyai-forward-deployed-engineer-triage-nyc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assemblyai-forward-deployed-engineer-triage-nyc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassemblyai-forward-deployed-engineer-triage-nyc"}]}