{"id":2657657,"url":"https://alion.io/job/assetmark-director-site-reliability-engineer","title":"Director, Site Reliability Engineer","company":{"id":5445,"name":"AssetMark","domain":"assetmark.com","url":"https://alion.io/company/assetmark","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-16T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":219000,"currency":"USD","period":"year","gross":null,"usd_annual":219000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Self-Healing","optional":false},{"name":"Agile","optional":true},{"name":"Azure AKS","optional":true},{"name":"Azure Cosmos DB","optional":true},{"name":"Azure Data Factory","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Azure SQL Database","optional":true},{"name":"Bicep","optional":true},{"name":"Datadog","optional":true},{"name":"Dynatrace","optional":true},{"name":"GitHub Actions","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"New Relic","optional":true},{"name":"OpenTelemetry","optional":true},{"name":"Prometheus","optional":true},{"name":"Splunk","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-10-15T23:30:19Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T03:30:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nAssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solutions that advisors use in helping clients achieve wealth, independence, and purpose.\nThe Opportunity\nWe are seeking a strategic and technically strong Director of Service/Site Reliability Engineering and Observability to lead the reliability, monitoring, performance, and operational excellence of an enterprise environment hosted exclusively on Microsoft Azure.\nThis leader will own the strategy and operating model for SRE and observability across both Azure Infrastructure-as-a-Service (IaaS) and native Azure managed services. The scope includes real-time applications, APIs, virtual machines, containers, serverless workloads, integrations, databases, messaging platforms, data pipelines, and batch-processing systems.\nThe role requires a combination of enterprise leadership, Azure architecture knowledge, application-development experience, production troubleshooting expertise, and the ability to build scalable practices that improve availability, performance, resilience, security, and customer experience.\nThe Director will partner closely with application development, cloud infrastructure, security, architecture, data, service management, and business teams to ensure Azure-hosted systems are observable, supportable, secure, resilient, and ready for production.\nAt AssetMark, reliability is a first-order expression of client obsession. Our SRE team plays a critical role in delivering the consistent, trusted technology experience that advisors depend on to run their businesses.\nWe can only consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Charlotte, NC office.\nKey Responsibilities\nSRE and Observability Strategy\nDefine and execute an enterprise-wide SRE and observability strategy aligned with business priorities, technology objectives, and risk-management requirements.\nEstablish standards for metrics, logs, traces, events, dashboards, alerting, instrumentation, service ownership, telemetry quality, and data retention.\nDevelop a multi-year roadmap for Azure observability platforms, reliability engineering, automation, resilience, and operational maturity.\nDefine service-level indicators, service-level objectives, service-level agreements, error budgets, availability targets, latency objectives, and performance standards.\nEstablish operational-readiness requirements for new applications, major releases, infrastructure changes, Azure service implementations, and third-party integrations.\nEvaluate and govern observability platforms, tools, vendors, integrations, licensing, access, security, and operating costs.\nPromote consistent reliability and observability practices across Azure subscriptions, resource groups, environments, and service teams.\nAzure Platform Reliability and Observability\nLead reliability and observability practices across Azure IaaS and native Azure services, including virtual machines, scale sets, containers, serverless workloads, managed databases, storage, messaging, integration services, and data platforms.\nEstablish Azure-native monitoring and telemetry standards using capabilities such as Azure Monitor, Log Analytics, Application Insights, Azure Managed Grafana, Activity Logs, Resource Health, and Azure Service Health.\nEnsure end-to-end visibility across application, infrastructure, platform, network, identity, security, data, and third-party dependencies.\nDefine standards for Azure diagnostic settings, centralized logging, metric collection, distributed tracing, correlation IDs, alert routing, dashboard design, and telemetry retention.\nPartner with cloud platform and architecture teams to improve the reliability of Azure subscriptions, management groups, networking, identity, access controls, policies, and shared services.\nEnsure Azure-hosted services are designed with appropriate availability, scalability, recoverability, monitoring, and operational support requirements.\nReal-Time Monitoring and Operational Excellence\nLead the design and operation of real-time monitoring for business-critical applications, customer-facing services, APIs, Azure infrastructure, databases, networks, messaging systems, and integrations.\nImprove the quality, relevance, and actionability of alerts while reducing alert fatigue and unnecessary escalations.\nCreate executive, operational, and engineering dashboards that clearly communicate system health, business impact, trends, and emerging risks.\nEstablish effective on-call, escalation, incident response, major incident management, and service-restoration practices.\nParticipate in root-cause analysis, problem management, post-incident reviews, and corrective-action tracking.\nDrive proactive detection of reliability, capacity, performance, security, and availability risks.\nDevelop runbooks, playbooks, automated remediation, self-healing capabilities, and other mechanisms that reduce manual intervention and accelerate recovery.\nUse Azure telemetry and operational data to identify trends, dependencies, recurring failures, and opportunities for continuous improvement.\nApplication Development and Troubleshooting\nPartner with application-development teams to improve instrumentation, diagnosability, performance, resilience, and production supportability.\nProvide technical leadership during complex production issues involving application code, APIs, microservices, middleware, databases, queues, files, integrations, Azure services, and infrastructure.\nApply a strong understanding of software-development practices to review application behavior, identify failure patterns, and support code-level troubleshooting.\nPromote observability as part of the software-development lifecycle, including design, development, testing, deployment, and post-release validation.\nSupport performance engineering, profiling, capacity planning, release readiness, and production validation.\nTroubleshoot issues across Azure compute, networking, identity, storage, messaging, databases, application runtimes, and service dependencies.\nUse telemetry and operational data to distinguish application defects, infrastructure issues, data problems, configuration errors, and dependency failures.\nBatch Systems and Data Processing\nEnsure reliable operation and monitoring of scheduled jobs, batch processes, data pipelines, file transfers, reporting processes, and other time-sensitive workloads hosted on Azure.\nEstablish visibility into batch dependencies, job duration, success and failure rates, late starts, missed schedules, data-quality issues, retries, restarts, and downstream impacts.\nDefine recovery, restart, reconciliation, and escalation procedures for failed or delayed batch processes.\nMonitor and improve Azure-based batch and data services, including scheduled workloads, serverless processing, messaging, integration services, and data-platform components.\nPartner with application, data, and business teams to protect batch-processing service levels and ensure timely delivery of critical data and outputs.\nReliability, Resilience, and Risk Management\nImprove system availability, scalability, recoverability, and fault tolerance across Azure-hosted enterprise platforms.\nLead capacity planning, performance monitoring, resilience testing, disaster-recovery readiness, and business-continuity improvements.\nEvaluate resiliency across Azure regions, availability zones, virtual-machine workloads, managed services, and application dependencies.\nIdentify single points of failure, operational dependencies, unsupported services, configuration risks, and other sources of reliability risk.\nPartner with security and compliance teams to ensure monitoring, logging, access, retention, and incident practices meet enterprise requirements.\nEstablish governance for technology debt, unsupported components, operational risk, Azure service dependencies, and recurring production issues.\nLeadership and Organizational Development\nLead, mentor, and develop SRE, observability, production engineering, and monitoring professionals.\nBuild an effective operating model, including team structure, ownership boundaries, escalation paths, career development, and engineering standards.\nRecruit and retain high-performing technical talent.\nEstablish a culture of automation, accountability, continuous improvement, learning, and blameless problem solving.\nCommunicate reliability posture, operational risks, major incidents, investment needs, and improvement plans to senior technology and business leaders.\nManage strategic vendor relationships, budgets, contracts, and technology investments as appropriate.\nRequired Qualifications\nAt least 7 years of experience in an enterprise technology environment, including experience supporting production systems at scale.\nProgressive experience leading SRE, observability, production engineering, monitoring, platform operations, or related functions.\nDemonstrated success developing and implementing an enterprise observability strategy.\nDemonstrated experience operating and supporting workloads hosted on both Azure IaaS and native Azure services.\nStrong experience with real-time monitoring, alerting, logging, dashboards, distributed tracing, event management, and service-health reporting.\nExperience with Azure observability capabilities such as Azure Monitor, Log Analytics, Application Insights, Azure Managed Grafana, Activity Logs, Resource Health, or comparable technologies.\nExperience supporting highly available, customer-facing, transaction-processing, or business-critical systems.\nStrong understanding of application architecture, software-development practices, APIs, databases, integrations, messaging, and distributed systems.\nDemonstrated ability to troubleshoot complex production issues across application, Azure platform, infrastructure, data, network, identity, and third-party dependency layers.\nDirect experience with batch systems, scheduled processing, data pipelines, job dependencies, recovery procedures, and time-sensitive enterprise workloads.\nExperience defining and managing SLIs, SLOs, SLAs, error budgets, availability targets, performance objectives, and operational metrics.\nStrong background in incident command, major incident management, root-cause analysis, problem management, and continuous improvement.\nExperience driving automation, self-service, runbook development, infrastructure as code, CI/CD improvements, or automated remediation.\nDemonstrated ability to lead cross-functional initiatives and influence teams without direct authority.\nExcellent written, verbal, analytical, and executive-communication skills.\nPreferred Qualifications\nExperience leading SRE or observability functions in a large-scale Microsoft Azure enterprise environment.\nExperience with Azure landing zones, management groups, subscriptions, resource groups, Azure Policy, role-based access control, managed identities, networking, private endpoints, and shared platform services.\nFamiliarity with Azure services such as Azure Kubernetes Service, App Service, Functions, Service Bus, Event Grid, Logic Apps, Azure Storage, Azure SQL, Cosmos DB, Data Factory, Synapse, and related managed services.\nExperience with Azure DevOps, GitHub Actions, Bicep, ARM templates, Terraform, containers, Kubernetes, CI/CD, and cloud-native deployment practices.\nFamiliarity with observability tools such as Splunk, Datadog, Dynatrace, New Relic, Grafana, Prometheus, OpenTelemetry, Elastic, or comparable platforms.\nKnowledge of performance engineering, capacity management, high-availability architecture, disaster recovery, and resilience engineering.\nExperience modernizing legacy monitoring environments or consolidating multiple observability platforms within Azure.\nExperience managing technology budgets, vendor relationships, licensing, and platform s...","description_format":"text","description_chars":16050,"description_truncated":true,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Asset Management & Funds","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-10-15T23:30:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":219000,"is_top_pay":true},"html_url":"https://alion.io/job/assetmark-director-site-reliability-engineer","json_url":"https://alion.io/job/assetmark-director-site-reliability-engineer.json","meta":{"generated_at":"2026-10-16T06:29:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active 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