{"id":2094588,"url":"https://alion.io/job/assetwatch-customer-support-representative-2","title":"Customer Support Representative","company":{"id":449668,"name":"AssetWatch","domain":"assetwatch.com","url":"https://alion.io/company/assetwatch","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":58000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Salesforce","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:27:18Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-11-03T06:26:47Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"AssetWatchserves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. \nThe Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions. \nWhat You'll Do: \nManage multiple incoming streams of support request coming in via software, phone, email, and internal requests \n\nCoordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution \n\nWork internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our \nProduct teams. \n\nWillingness to pick up the phone and dial customers within short notice to address issues before they grow in scope \n\nBuild a strong, trusting relationship with all customer and internal stakeholders through fluid and timely communication \n\nIdentify opportunities to proactively address potential challenges Meet case and customer response time quotas always \n\nUtilize numerous software tools to accurately diagnose problems and proceed with the correct solution \n\nPromote customer loyalty through customer recognition initiatives Other responsibilities as directed by AssetWatch Support Manager \n\nWho You Are: \n2+ Years of some form of technical support or equivalent experience \n2+ Years of customer service interaction, in person or virtual \nBilingual in English and Spanish\nExperience with high volume support ticketing systems \nExperience with CRM platforms (Salesforce strongly preferred) \nAbility to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc) \n\nThe base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.\nThe salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.\nAssetWatch Salary Range (US)\n$58,000—$60,000 USD\nWhat We Offer:\nAssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.\nCompetitive compensation package including stock options\nFlexible work schedule\nComprehensive benefits including retirement plan match\nOpportunity to make a real impact every day\nWork with a dynamic and growing team\nUnlimited PTO\nWe have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.","description_format":"text","description_chars":3427,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Equity","Flexible schedule","Retirement plans","Stock options","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial IoT (IIoT)","Industrial AI"],"lifecycle":[{"event":"open","at":"2026-10-08T16:18:24Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":0.9,"age_days":25,"expected_fill_days":54,"reasons":["conf:3","win:mid"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/assetwatch-customer-support-representative-2","json_url":"https://alion.io/job/assetwatch-customer-support-representative-2.json","meta":{"generated_at":"2026-11-03T10:17:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14275,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449668},"rest":"https://alion.io/mcp/rest/get_company?id=449668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassetwatch-customer-support-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassetwatch-customer-support-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassetwatch-customer-support-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assetwatch-customer-support-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassetwatch-customer-support-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2094588}},{"tool":"search_jobs","arguments":{"company":"assetwatch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2094588},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}