{"id":4301373,"url":"https://alion.io/job/assetwatch-field-coordination-manager","title":"Field Coordination Manager","company":{"id":449668,"name":"AssetWatch","domain":"assetwatch.com","url":"https://alion.io/company/assetwatch","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-21T20:16:34Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-14T03:29:25Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"AssetWatchserves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal - To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. \nAssetWatch powers manufacturing uptime by delivering an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal. \nWe are growing FAST and seeking a Field Coordination Manager to lead our real-time field support and escalation function. This role is responsible for ensuring seamless execution of field operations by rapidly resolving issues, supporting field teams, and protecting the customer experience. \nWHO YOU ARE: \nYou thrive in fast-paced, high-pressure environments where no two days are the same \nYou are highly responsive and take pride in solving problems quickly and effectively \nYou are deeply customer-focused and see every issue as an opportunity to deliver excellence \nYou communicate with clarity, urgency, and empathy \nYou are a natural problem solver who can think on your feet \nYou are energized by supporting others and removing obstacles to success \nYou are comfortable jumping into any situation and taking ownership \nYou are a strong leader who can coach and develop a team in a dynamic environment \nRESPONSIBILITIES: \nOwn all real-time field support and escalation management \nAct as the primary point of contact for urgent scheduling conflicts and field issues \nRapidly resolve issues such as technician availability, customer escalations, and schedule disruptions \nCoordinate with Scheduling to adjust plans as needed while minimizing impact \nServe as the bridge between field teams, customers, and internal stakeholders during live operations \nEnsure clear and timely communication across all stakeholders during issues \nMonitor and improve time-to-resolution for field-related issues \nSupport field technicians with resources, information, and coordination needs \nIdentify recurring issues and partner with Scheduling to drive long-term solutions \nLead, coach, and develop a team focused on high-quality support execution \nMaintain strong relationships with customers and internal teams \nSupport system and process improvements that enhance field visibility and responsiveness \nEDUCATION AND EXPERIENCE \n2+ years of experience in customer support, field operations, or coordination roles \nExperience managing high-volume support environments \nExperience leading or coaching teams \nStrong communication and problem-solving skills \nExperience with CRM and support tools (Salesforce preferred) \nDESIRED SKILLS AND ATTRIBUTES \nExcellent communication and interpersonal skills \nAbility to remain calm and effective under pressure \nStrong prioritization and decision-making abilities \nEmpathy and customer-first mindset \nHighly adaptable and responsive \nStrong collaboration skills across teams \nKPI OWNERSHIP: \nTime-to-resolution \nCustomer experience / CSAT \nField morale \nEscalation resolution effectiveness \nThe base salary range for this full-time position is posted below, plus equity and benefits. Variable pay, bonuses, and other cash compensation will be discussed throughout the interview process.\nThe salary range was determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range applicable to your location during the hiring process.\nAssetWatch Salary Range (US)\n$90,000—$110,000 USD\nWhat We Offer:\nAssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.\nCompetitive compensation package including stock options\nFlexible work schedule\nComprehensive benefits including retirement plan match\nOpportunity to make a real impact every day\nWork with a dynamic and growing team\nUnlimited PTO\nWe have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.","description_format":"text","description_chars":4642,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Retirement plans","Stock options","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial IoT (IIoT)","Industrial AI"],"lifecycle":[{"event":"open","at":"2026-11-14T03:29:25Z"}],"visa":[],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.778,"p_room":0.6,"age_days":53,"expected_fill_days":54,"reasons":["conf:2","win:late","crowd:junior"],"computed_at":"2026-11-14T05:38:59Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/assetwatch-field-coordination-manager","json_url":"https://alion.io/job/assetwatch-field-coordination-manager.json","meta":{"generated_at":"2026-11-14T05:38:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9515,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449668},"rest":"https://alion.io/mcp/rest/get_company?id=449668"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassetwatch-field-coordination-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassetwatch-field-coordination-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassetwatch-field-coordination-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assetwatch-field-coordination-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassetwatch-field-coordination-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4301373}},{"tool":"search_jobs","arguments":{"company":"assetwatch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4301373},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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