{"id":1984195,"url":"https://alion.io/job/assetworks-customer-account-manager","title":"Customer Account Manager","company":{"id":1824526,"name":"AssetWorks","domain":"assetworks.com","url":"https://alion.io/company/assetworks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":44},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-21T06:12:41Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job Summary:\nWe’re looking for a Customer Care Manager to join our growing team. This role is perfect for a dynamic, driven professional who’s passionate about creating exceptional customer experiences and making a tangible impact across customer support, implementation, and shaping the product roadmap through customer insights.The ideal candidate brings a strong combination of project implementation experience, customer support expertise, and training capabilities, along with prior experience working within a software company. Success in this role depends on the ability to collaborate effectively with both internal teams and client stakeholders to meet project objectives, improve operational processes, and consistently deliver exceptional value to customers.\nJob Description:\nTHE COMPANY\nLightbulb Analytics (LBA) is a UK-based data analytics and telematics software company that supports organisations in improving the efficiency and effectiveness of their fleet operations. The company specialises in transforming vehicle and operational data into actionable insights, with a particular focus on police forces and other public sectors and commercial fleets. By providing tools for vehicle tracking, utilisation analysis, driver behaviour monitoring and performance reporting, LBA helps organisations optimise resource deployment, enhance safety and reduce operational costs.\nTHE POSITION\nWe’re looking for a Customer Care Manager to join our growing team. This role is perfect for a dynamic, driven professional who’s passionate about creating exceptional customer experiences and making a tangible impact across customer support, implementation, and shaping the product roadmap through customer insights.\nThe ideal candidate brings a strong combination of project implementation experience, customer support expertise, and training capabilities, along with prior experience working within a software company. Success in this role depends on the ability to collaborate effectively with both internal teams and client stakeholders to meet project objectives, improve operational processes, and consistently deliver exceptional value to customers.\nREPORTING STRUCTURE\nReports to the Commercial Director of the LBA team.\nPrimarily remote with travel required for Project kick-off & client meetings across the UK.\nKEY QUALIFICATIONS\n2+ years of experience in Customer Success, Implementation, Project Coordination, or Customer Support within a software/SaaS environment Proven experience supporting software implementations, onboarding, or rollouts\nStrong technical aptitude with the ability to understand software architecture, system workflows, APIs, integrations, and data flows\nExperience troubleshooting complex software issues and working closely with Engineering and Product teams to drive resolution\nAbility to manage end to end support process including triage of support tickets and working closely with technical colleagues and clients to resolve tickets in a timely manner\nStrong ability to gather, synthesize, and communicate customer feedback to inform product roadmap discussions\nExcellent communication and interpersonal skills, with the ability to work effectively with client stakeholders at various levels\nStrong organizational and project coordination skills, with the ability to manage multiple priorities simultaneously\nExperience delivering or supporting customer training, documentation, or enablement materials\nComfortable working with CRM and customer success tools (e.g., Salesforce, Zendesk, or similar)\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nCustomer Care and Implementation\nManage and support customer onboarding and software implementation projects from start to finish.\nProvide first-level support to our clients by triaging incoming support tickets, gathering necessary information, and ensuring timely escalation and resolution.\nServe as a primary point of contact for customers during implementation and ongoing usage. Deliver training sessions, resources, and documentation to ensure customers are fully enabled.\nMonitor and track customer success metrics, identifying opportunities to improve satisfaction and adoption.\nProduct Collaboration & Feedback\nGather and analyze customer feedback, feature requests, and usage trends. Collaborate with Product and internal teams to translate customer insights into actionable product recommendations.\nSupport product roadmap planning by providing data-driven input from customer interactions.\nCross-Functional Coordination\nWork closely with Sales, Support, Product, and Operations teams to ensure a seamless customer experience.\nAssist in coordinating internal resources to meet project deadlines and client expectations. Identify process improvements across implementation, support, and product engagement workflows.\nGeneral Responsibilities\nMaintain accurate records of customer interactions, project status, and feedback.\nHelp develop internal knowledge base articles, FAQs, and best practices. Foster strong relationships with clients, promoting trust, satisfaction, and long-term retention.\nWHAT YOU BRING\nA customer-first mindset and passion for creating exceptional client experiences\nStrong technical aptitude with the ability to understand software applications, troubleshoot customer issues, analyze system behavior, and effectively communicate with technical and non-technical stakeholders\nExperience working with APIs, integrations, databases, or other technical systems is considered a strong asset\nProven experience in customer success, project implementation, or onboarding within a software/SaaS environment\nStrong ability to gather, synthesize, and communicate customer insights to inform product decisions\nExcellent communication, presentation, and interpersonal skills to engage with clients and internal teams\nHighly organized, proactive, and detail-oriented, with the ability to manage multiple projects simultaneously\nCollaborative spirit and comfort working cross-functionally with Product, Support, Sales, and Operations\nFlexibility in managing your role and key requirements of the role with an ability to adapt to changing priorities and business needs.\nWorker Type:\nRegular Number of Openings Available:\n1","description_format":"text","description_chars":6220,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Transportation & Logistics","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-07T01:13:08Z"}],"visa":[],"liveness":{"score":82,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.818,"p_room":1,"age_days":15,"expected_fill_days":49,"reasons":["conf:8","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/assetworks-customer-account-manager","json_url":"https://alion.io/job/assetworks-customer-account-manager.json","meta":{"generated_at":"2026-10-21T12:51:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18163,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1824526},"rest":"https://alion.io/mcp/rest/get_company?id=1824526"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassetworks-customer-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassetworks-customer-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassetworks-customer-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assetworks-customer-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassetworks-customer-account-manager"}]}