{"id":1585430,"url":"https://alion.io/job/assetworks-technical-support-engineer-cloud-hosting-uk-2","title":"Technical Support Engineer – Cloud & Hosting (UK)","company":{"id":1824526,"name":"AssetWorks","domain":"assetworks.com","url":"https://alion.io/company/assetworks","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States","United Kingdom"],"countries":["US","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":148000,"period":"year","method":"role_country_seniority_unknown","sample_n":1041},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"SQL","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-09-29T12:50:25Z","board_verified":false,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Job Summary:\nWe are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.Job Description:\nKey Responsibilities:\nProvide advanced technical support for cloud-hosted applications (Azure environment)\nTroubleshoot issues related to:Database refreshes and upgrades\nApplication errors in test and production environments\nBatch processing and performance degradation\n\nCollaborate with Hosting and Infrastructure teams to resolve escalations\nAnalyze recurring issues and recommend long-term solutions\nSupport customer environments including testing and production systems\nDocument solutions and contribute to knowledge base articles\nRequired Skills & Experience:\nStrong experience with Microsoft Azure (IaaS/PaaS)\nSolid understanding of SQL Server and database management\nExperience supporting hosted/SaaS applications\nAbility to diagnose performance issues and system errors\nFamiliarity with incident management tools (e.g., Zendesk or similar)\nStrong troubleshooting and analytical skills\nPreferred Qualifications:\nExperience with enterprise asset management or fleet management systems\nKnowledge of application integrations and data pipelines\nExposure to ITIL practices or structured support environments\nKey Competencies:\nStrong communication skills (customer-facing)\nAbility to work independently in a remote environment\nCollaboration across global teams (US/UK coordination)\nWhy Join Us:\n\nOpportunity to shape and support a growing UK presence\nWork on modern cloud-hosted platforms\nBe a key contributor in improving system reliability and customer experience\nWorker Type:\nRegular Number of Openings Available:\n1","description_format":"text","description_chars":1892,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Transportation & Logistics","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-01T14:29:30Z"}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.534,"p_room":0.55,"age_days":32,"expected_fill_days":30,"reasons":["conf:59","win:tail"],"computed_at":"2026-10-02T00:29:01Z"},"pay":null,"html_url":"https://alion.io/job/assetworks-technical-support-engineer-cloud-hosting-uk-2","json_url":"https://alion.io/job/assetworks-technical-support-engineer-cloud-hosting-uk-2.json","meta":{"generated_at":"2026-10-02T00:29:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":370,"day_limit":5000,"remaining_today":4630,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}