{"id":1958425,"url":"https://alion.io/job/associated-bank-customer-care-representative-full-time","title":"Customer Care Representative-Full Time","company":{"id":1807368,"name":"Associated Bank","domain":"associatedbank.com","url":"https://alion.io/company/associatedbank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":18,"ghost_share":0,"stale_share":0.944,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stevens Point, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-21T02:51:36Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.\nAssociated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.\nAs a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaborationKey Accountabilities\nRespond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.\nTroubleshoot and resolve complex account or technical issues using available tools and resources.\nPromote Associated Bank products and services that meet customers’ needs.\nMentor and train new team members to ensure consistent, high-quality service delivery.\nDemonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.\nCollaborate with colleagues across teams to improve processes and customer experiences.\nUphold compliance with all bank policies, procedures, and regulations.\nEducation & Experience\nRequired:\nHigh school diploma or equivalent.\nLess than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.\nPreferred:\nBilingual English/Spanish proficiency (eligible for competitive language differential).\nWhy You’ll Love Working Here\nEnjoy every Sunday off, fun on-site activities, and even a $50 bonus for working Saturdays. You’ll have opportunities to grow your skills, mentor others, and advance your career in a collaborative environment that celebrates success. Join a team that values people first - where your work truly makes a difference.\nApply today to start building your future with Associated Bank!\nWe welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.\nIn addition to core traditional benefits, we take pride in offering benefits for every stage of life.\nRetirement savings including both 401(k) and Pension plans.\n\nPaid time off to volunteer in your community.\n\nOpportunities to connect with others through our diversity-focused Colleague Resource Groups.\n\nCompetitive salaries with professional development and advancement opportunities.\n\nBonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.\n\nPersonal banking, loan, investment and insurance benefits.\n\nAssociated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X.\nCompliance Statement\nAssociated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.\nFully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.\nResponsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.\nAssociated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  if you need an accommodation at any time during the process.\nAssociated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.\nAssociated Bank is Pay Transparencycompliant.\nThe pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.\nFor certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.\n$17.00 - $26.14 per hour","description_format":"text","description_chars":5059,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T14:14:02Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.251,"p_room":0.28,"age_days":33,"expected_fill_days":11,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/associated-bank-customer-care-representative-full-time","json_url":"https://alion.io/job/associated-bank-customer-care-representative-full-time.json","meta":{"generated_at":"2026-10-21T04:08:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6020,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1807368},"rest":"https://alion.io/mcp/rest/get_company?id=1807368"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassociated-bank-customer-care-representative-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassociated-bank-customer-care-representative-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassociated-bank-customer-care-representative-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/associated-bank-customer-care-representative-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassociated-bank-customer-care-representative-full-time"}]}