{"id":2368990,"url":"https://alion.io/job/associationsinternational-membership-coordinator","title":"Membership Coordinator","company":{"id":4422012,"name":"Associations International","domain":"associationsinternational.com","url":"https://alion.io/company/associationsinternational","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lexington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3613},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-17T13:38:41Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T03:40:33Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Description\nABOUT US\nHeadquartered in Lexington, KY, Associations International (AI) is an award-winning, client-focused association management company (AMC) serving both domestic and international associations. We partner with volunteer leaders to build extraordinary communities and bring our clients’ missions to life.\nABOUT THE ROLE\nAssociations International is seeking a Membership Coordinator to join the International Spa Association (ISPA) team. The Membership Coordinator plays an important role in supporting and growing ISPA's member community. This position combines customer service, membership administration, data management and outreach activities to deliver an exceptional member experience and strengthen engagement throughout the membership lifecycle.\nKey Responsibilities\nProvide administrative and operational support for all membership functions including membership renewals, membership engagement and new member acquisition.\nAssist with member and prospective member customer service needs, ensuring timely and professional follow-up.\nMonitor and help respond to the general ISPA email account and route or escalate inquiries as appropriate.\nAssist with growing the ISPA member community via phone calls and targeted email outreach as assigned to help generate both new and renewed members. \nGenerate and review invoices and related membership documentation.\nProcess membership-related transactions and records, including account updates, data entry, renewals support, prospect tracking, mailing lists and invoice coordination.\nMaintain accurate account and contact data in Salesforce and assist with routine list cleanup, reporting and documentation.\nSupport membership communications by preparing materials, updating templates, coordinating follow-up lists and assisting with outreach execution.\nMonitor membership information on the ISPA website and flag needed changes to the Membership Manager.\nAssist with conference registration support, attendee inquiries and related administrative tasks.\nCoordinate reports, files and documentation needed for membership operations.\nConduct research to help identify new prospective spa members via social media, spa industry news outlets and various other resources. \nRequirements\nUndergraduate degree or equivalent combination of education and relevant experience\nAt least one year of experience in customer service, membership support, office administration or a related role\nDemonstrated professional writing, communication and organizational skills\nProficiency with Microsoft Word, Excel, PowerPoint and CRM/database systems\nExperience supporting a membership-based organization, association or customer service function is desired\nExperience maintaining data quality in a CRM or membership database is a plus\nExperience coordinating invoices, emails, reports or other workflows is a plus\nAdditional Information\nWork Environment: Associations International has been recognized as a Best Place to Work in Kentucky since 2012. \n Impact: This role supports the International Spa Association (ISPA), helping connect and serve leaders across the global spa industry through meaningful membership engagement and exceptional customer service.\nAssociations International is an equal opportunity employer. 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