{"id":3366032,"url":"https://alion.io/job/assort-health-voice-support-engineer","title":"Voice Support Engineer","company":{"id":5657,"name":"Assort Health","domain":"assorthealth.com","url":"https://alion.io/company/assorthealth","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":191000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":483},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false},{"name":"Tcpdump","optional":false},{"name":"Wireshark","optional":false},{"name":"Python","optional":true},{"name":"Twilio","optional":true}],"status":"live","first_seen_at":"2026-10-27T19:17:59Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T13:01:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Building Healthcare That Remembers\nEvery time you call a doctor's office, the system forgets you the moment you hang up. You wait on hold, explain everything from scratch, get bounced between lines, and hope someone follows up. Everyone has felt this. No one should have to.\nAt Assort Health, we're building one continuous conversation for every patient. An AI agent that knows who you are, remembers how you like to be reached, and carries that context from your first symptom to your full recovery. What began as the first voice AI agent to schedule a specialty appointment has become the largest proprietary specialty dataset in healthcare: 285 million patient interactions, 62,000 care protocols, 1.6 million decision pathways.\nWe went from 15 people in 2025 and will cross 250 by the end of 2026. Revenue is up 20x in 15 months and we've raised $222 million, including a recent $120 million Series C at a $1.2 billion valuation. We've also been named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30 as the only healthcare AI company on the list!\nHealthcare spends $1.1 trillion a year on administration instead of care. If you want to help change that, apply below.\nWhat You’ll Do\nAs a Voice (VoIP) Support Engineer, you’ll ensure the reliability, clarity, and stability of the telephony systems that power our AI-driven customer experiences. You will diagnose and resolve complex SIP, RTP, and PBX-related issues across our platform and customer integrations. Your work will directly impact how our customers trust and adopt our voice products.\nYou’ll own the full lifecycle of voice troubleshooting-from initial triage through root-cause analysis-leveraging SIP traces, packet captures, signaling logs, and provider diagnostics to resolve issues quickly and decisively.\nWork Directly With Customers and Partners\nYou’ll collaborate closely with customer engineering teams, IT staff, PBX administrators, and telecom providers to:\nUnderstand call flows, routing logic, and integration patterns\n\nInvestigate and resolve issues such as one-way audio, call failures, or signaling mismatches\n\nGuide customers through configuration best practices for SIP trunks, DIDs, queues, and ring groups\n\nCommunicate findings clearly, whether the root cause lies in the network, PBX, or provider\n\nBuild trusted relationships by handling difficult technical conversations with empathy and rigor\n\nThrough these interactions, you’ll help customers deploy more stable systems-and help Assort build better ones.\nImprove Systems, Tools, and Processes\nYou’ll work cross-functionally with product, engineering, and operations to:\nIdentify recurring issue patterns and propose long-term fixes\n\nImprove monitoring, alerting, and observability across our voice stack\n\nInfluence roadmap decisions with field insights\n\nDocument best practices and internal runbooks for faster, more reliable voice troubleshooting\n\nStrengthen the operational foundation for scaling our voice products\n\nYour voice expertise will help shape how Assort Health evolves its telephony capabilities as we grow.\nWhat You Bring\n3+ years of experience supporting VoIP systems, SIP-based platforms, or enterprise telephony\n\nStrong knowledge of SIP signaling, SDP/RTP media flow, NAT traversal, and call routing\n\nHands-on experience with packet capture tools (Wireshark, tcpdump) and PBX logs (e.g., Asterisk, FreePBX, 3CX, Cisco, Genesys)\n\nAbility to diagnose issues such as one-way audio, codec mismatches, registration failures, and DID routing problems\n\nClear, calm communication skills with both technical and non-technical audiences\n\nExperience working directly with customers in a technical support or engineering capacity\n\nComfortable navigating ambiguous issues that span network, PBX, and carrier boundaries\n\nBachelor’s degree in a technical field or equivalent practical experience\n\nBonus Skills\nExperience with Twilio, SignalWire, or other CPaaS platforms\n\nFamiliarity with SBCs, firewalls, and VoIP-related network configurations\n\nBackground troubleshooting in hybrid environments (cloud + on-prem PBXs)\n\nAbility to write or read basic scripts (Python, Bash) to accelerate debugging or automate tasks\n\nExperience in fast-paced startup or customer-facing operations roles\n\nBenefits & Perks for Assorties\nCompetitive Compensation - Including salary and employee stock options so you share in our success.\n\nLifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.\n\nOffice Setup Stipend - We’ll outfit your in-office workspace so comfy as it's productive.\n\nTop-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.\n\nFlexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.\n\nMeals & Snacks - Lunch, dinner, and snack breaks that fuel great ideas.\n\nFitness Stipend - Your wellness matters. We reimburse monthly membership costs to support your health.\n\nCommuter Benefits - We cover eligible transportation costs to make your trip to work easier.\n\n401(k) - Build your retirement savings.\n\nHow We Work & What We Value\nOur team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!\nPlease note: the Assort Health Talent Team will only email you from an assorthealth.com email address.","description_format":"text","description_chars":5926,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development","Stock options","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Medical AI","Patient Access & Booking"],"lifecycle":[{"event":"open","at":"2026-10-27T23:11:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9","filings_12m":9,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":202500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":78,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/assort-health-voice-support-engineer","json_url":"https://alion.io/job/assort-health-voice-support-engineer.json","meta":{"generated_at":"2026-10-31T16:41:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26139,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5657},"rest":"https://alion.io/mcp/rest/get_company?id=5657"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassort-health-voice-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassort-health-voice-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassort-health-voice-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assort-health-voice-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassort-health-voice-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3366032}},{"tool":"search_jobs","arguments":{"company":"assorthealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3366032},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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