{"id":3900248,"url":"https://alion.io/job/assurant-bilingual-customer-service-representative","title":"Bilingual Customer Service Representative","company":{"id":4276,"name":"Assurant","domain":"assurant.com","url":"https://alion.io/company/assurant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T04:25:01Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Lugar de trabajo: Retiro, CABA. Hibrido\nQueres sumarte a un equipo en pleno crecimiento? En Assurant nos encontramos en búsqueda de Bilingual Customer Service Representative.\n¿Qué nos hace diferentes?\nModalidad de trabajo híbrida: actualmente 4 días de home office y 1 día presencial por semana.\nBeneficio mensual para delivery.\nDía libre en tu cumpleaños y 2 medias jornadas libres al año.\nAcceso gratuito a Udemy Learning y reintegro para clases de inglés.\nReintegro parcial de estudios universitarios en carreras afines, descuentos en gimnasios y beneficios en productos de consumo masivo.\n¿Cuáles serán mis responsabilidades en esta posición?\nAtender llamadas entrantes y salientes de asegurados, bancos y áreas internas de la compañía en Estados Unidos, dentro de un entorno de Contact Center.\nBrindar asistencia a clientes respondiendo consultas relacionadas con coberturas, pagos y distintos procesos administrativos.\nActualizar y mantener la información de clientes en los sistemas de la compañía.\nResolver consultas y, cuando corresponda, derivarlas a las áreas adecuadas para garantizar una atención eficiente.\nDesarrollar y mantener relaciones positivas con los clientes, brindando una experiencia de servicio de calidad.\n¿Qué requisitos son necesarios para esta posición?\nNivel de inglés avanzado (excluyente).\nTítulo secundario completo.\nDisponibilidad para trabajar durante feriados nacionales.\nCapacidad para trabajar en un entorno dinámico orientado a la atención al cliente.\nDisponibilidad para trabajar bajo un esquema híbrido de trabajo. Actualmente, la modalidad contempla 4 días remotos y 1 día presencial por semana. Este esquema podrá modificarse de acuerdo con necesidades del negocio, condiciones operativas o políticas de la compañía.\n¿Qué habilidades o experiencias adicionales serían valoradas?\nExperiencia previa en atención al cliente.\nAl menos 1 año de experiencia en roles de Contact Center o atención directa al cliente.\nEstudiantes o graduados recientes de carreras universitarias o tecnicaturas.\nExcelentes habilidades de comunicación y resolución de problemas.\nCapacidad para gestionar múltiples tareas manteniendo altos niveles de calidad y atención al detalle.\n¿Cuáles son las condiciones de trabajo y requerimientos físicos de esta posición?\nTrabajo realizado en un entorno de oficina y/o remoto.\nUso frecuente de computadora, teléfono y herramientas de gestión de clientes.\nDisponibilidad para trabajar durante feriados nacionales según las necesidades operativas.\nDemandas generales de oficina.\nThis posting is for future opportunities. If you are interested in joining our talent network and being considered for upcoming long-term opportunities, we encourage you to apply and stay connected with us.\n¡Aplicá hoy mismo!\nAt Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.\nFor further information about Assurant, please visit our website: https://www.assurant.com/\npreferred\nHelping People Thrive in a Connected World\nConnect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.\nWhat’s the culture like at Assurant?\nOur unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.\nCompany Overview\nAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.\nAI and Biometric Usage\nAssurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.\nEmployment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.\nJob Scam Alert\nPlease be aware that during Assurant's application process, we will never ask for personal information such as your National ID number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.","description_format":"text","description_chars":5668,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-11-07T00:29:53Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.879,"p_room":0.9,"age_days":6,"expected_fill_days":13,"reasons":["conf:4","velocity","win:mid","comp:junior"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/assurant-bilingual-customer-service-representative","json_url":"https://alion.io/job/assurant-bilingual-customer-service-representative.json","meta":{"generated_at":"2026-11-13T06:37:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13882,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4276},"rest":"https://alion.io/mcp/rest/get_company?id=4276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassurant-bilingual-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassurant-bilingual-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassurant-bilingual-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assurant-bilingual-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassurant-bilingual-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3900248}},{"tool":"search_jobs","arguments":{"company":"assurant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3900248},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}