{"id":1759806,"url":"https://alion.io/job/assurant-contact-center-manager","title":"Contact Center Manager","company":{"id":4276,"name":"Assurant","domain":"assurant.com","url":"https://alion.io/company/assurant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":49300,"max":81300,"currency":"USD","period":"year","gross":null,"usd_annual":81300},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-19T00:32:13Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Assurant is seeking a Manager for our Contact Center. Do you enjoy motivating, developing, and leading others? Do you want a position where you can make a difference every day in the lives of our clients and have the opportunity to learn and grow in your career? Do you like variety and have the ability to multi-task and manage change? Our Contact Center Manager position is responsible for planning, organizing, leading, controlling and coordinating the day-to-day activities of a team of contact center associates involved in providing services in the area of Hazard Outsourcing.\nTitle\nContact Center Manager\nOverview of Position\nThe Contact Center Manager at Assurant plans, organizes, leads, controls, and coordinates the day-to-day activities of associates involved in providing services in hazard outsourcing.\nSuccessful candidates for the Contact Center Manager position will have demonstrated management competence and have an understanding of the mortgage banking and insurance industry processes. The Contact Center Manager will manage a multi-function team servicing specialty clients with complex processing needs. In addition, the Manager will also provide backup and support to operations management as needed. We offer an opportunity for you to grow your career and learn the mortgage banking and insurance industries.\nCore work schedule hours are : Monday through Friday, 11 am to 8 pm EST. Note: Must be available to work a flexible schedule which may include evening and some Saturday hours.\n What will be my duties and responsibilities in this job?\nParticipates in the development of short/long term goals and plans for work group\nSolicits guidance from manager on best course of action for issues identified in work group\nEnsures that controls exist to monitor existing performance for all department assignments and managing financial risk to the clients and Assurant by effectively managing controls to prevent losses and poor customer support.\nCommunicates appropriately departmental performance\nInsures appropriate/available tools, supplies and facilities exist for all associates in department, that are necessary to perform core functions and responsibilities\nConsistently enforces all corporate/operational/departmental policies and values\nProvide coaching and direction to all associates within department that promote continued improvement in performance.\nEnforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks.\nInvestigate and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks. Identify root cause, implement controls to prevent/minimize future occurrences.\nPromote team development and cohesive participation to achieve department/operational objectives within assigned areas.\nMaintains individual and group reports/data that explain departmental and individual performance including (but not limited to) attendance, work hours, productivity and support staffing models.\nAble to negotiate through differences in a productive manner that resolve issues impacting areas in and outside of assigned department/work group.\nResolve personnel issues in an appropriate manner and supporting HR policies.\nRecruit best possible candidates with skills and experience needed to support departmental functions.\nLeverage high performing associates to support critical roles within work group.\nAlign staff resources and skills to support functions in department.\nProvide appropriate incentives and rewards that promote excellence and achievement.\nSolicit feedback from appropriate resources for continued improvement in self-development/learning.\nParticipate in client meetings/updates and provide all necessary information within the time line agreed upon.\nAble to maintain service levels for specific functions within span of control.\nCan maintain a variety of service level objectives within span of control.\nContinually challenge staff to improve/increase skills and operational knowledge.\nEnsures that controls exist to monitor changes in processes designed to address issues and highlight progress.\nPromote team development and cohesive participation to achieve. Department/operational objectives that are within work groups.\nSolicits and/or aids work groups outside of span of control without jeopardizing service levels to assigned department.\nParticipate with analysis and resolution of operational problems, process improvements that cover other areas outside of span of control.\nEnsure Account Executives (AE) are updated with any changes involving assigned client.\nWhat are the requirements needed for this position?\n2 years of supervisory experience required. \nExperience in mortgage servicing, customer service, retail banking or hazard processing is desirable.\nHigh School Diploma\nWhat other skills/experience would be helpful to have?\nExcellent verbal and written communication skills.\nAn understanding of human resource policies and procedures.\nBasic workflow management tools.\nWell-developed interpersonal skills promoting team participation with assigned staff.\nMotivational methods to improve and develop assigned staff.\nAbility to engage co-workers and peers in cross-functional teams.\nMulti-task and perform to multiple goals/objectives.\nAssociate’s degree and/or equivalent work experience is required.\nWhat are the working conditions and physical requirements of this job?\nGeneral office demands\nPay Range:\n$49,300.00 - $81,300.00Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.\nIf there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.\nHelping People Thrive in a Connected World\nConnect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.\nFor U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.\nWhat’s the culture like at Assurant?\nOur unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.\nCompany Overview\nAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.\nAI and Biometric Usage\nAssurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.\nEmployment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.\nEqual Opportunity Statement\nAssurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.\nJob Scam Alert\nPlease be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.","description_format":"text","description_chars":8599,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-03T12:16:07Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.404,"p_room":0.35,"age_days":18,"expected_fill_days":9,"reasons":["conf:5","velocity","win:tail","comp:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":81300,"is_top_pay":true},"html_url":"https://alion.io/job/assurant-contact-center-manager","json_url":"https://alion.io/job/assurant-contact-center-manager.json","meta":{"generated_at":"2026-10-20T00:46:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1110,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4276},"rest":"https://alion.io/mcp/rest/get_company?id=4276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassurant-contact-center-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassurant-contact-center-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassurant-contact-center-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assurant-contact-center-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassurant-contact-center-manager"}]}