{"id":1835100,"url":"https://alion.io/job/assurant-customer-care-representative","title":"Customer Care Representative","company":{"id":4276,"name":"Assurant","domain":"assurant.com","url":"https://alion.io/company/assurant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":217},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-04T13:36:01Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-09T18:25:55Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\nCustomer Care Representative\nLocation: Remote | Job Type: Full-Time\nSchedule: Shifts may include evenings and weekends\nCompensation: Competitive pay + shift differentials for nights/weekends\nWhy Join Us?\nAt Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.\nWhat Sets Us Apart:\nBenefits from Day One - Medical, dental, vision, and more\n\nPaid Time Off - Including holidays\n\nCareer Growth - Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)\n\nComprehensive Training - Paid virtual training to set you up for success\n\nWhat You’ll Do:\nHandle inbound customer calls and/or e-mails with empathy and professionalism\n\nResolve issues, answer questions, and provide proactive solutions\n\nDocument interactions and follow up as needed\n\nParticipate in special projects and adapt to evolving priorities\n\nDeliver a WOW experience on every call-customers should hear your smile!\n\nNote: This role does not involve cold calling, sales, or contract upgrades.\nWhat We’re Looking For:\nMinimum Requirements:\nHigh school diploma or GED\n\nCustomer service experience (call center, insurance, or banking preferred)\n\nStrong communication, listening, and problem-solving skills\n\nAbility to multitask using technology in a fast-paced environment\n\nReliable high-speed internet (25 Mbps down / 6 Mbps up)\n\nQuiet, distraction-free home office setup\n\nPreferred Qualifications:\n2+ years of customer service experience\n\nPrior remote work experience\n\nWork Environment:\nFull-time, 40 hours/week\n\nShifts may vary and include weekends and holidays\n\nMust be available to work as late as 9 PM EST\n\nPeriodic shift bids determine schedules based on business needs\n\nReady to Make a Difference?\nIf you're a great communicator, a natural problem solver, and passionate about delivering exceptional service, we’d love to hear from you!\nPay Range:\n$15.03 - $27.75Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.\nIf there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.\nHelping People Thrive in a Connected World\nConnect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.\nFor U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.\nWhat’s the culture like at Assurant?\nOur unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.\nCompany Overview\nAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.\nAI and Biometric Usage\nAssurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.\nEmployment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.\nEqual Opportunity Statement\nAssurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.\nJob Scam Alert\nPlease be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. 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