{"id":3976751,"url":"https://alion.io/job/assurant-director-client-solutions-delivery","title":"Director, Client Solutions & Delivery","company":{"id":4276,"name":"Assurant","domain":"assurant.com","url":"https://alion.io/company/assurant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0.167,"time_to_fill_p50_days":15,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":122400,"max":204400,"currency":"USD","period":"year","gross":null,"usd_annual":204400},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-11-09T18:21:30Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T18:21:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Responsible for the development and implementation of client and product initiatives for Multi-Services Operators (MSO) and Broadband providers. Partners with internal and external stakeholders including (but not limited to) Business Development, Account Management, Product Development and Sales/Solution engineers. Drive successful and on-time delivery of programs supporting all of MSO’s new business.\nWhat will be my duties and responsibilities in this job?\nExecute client & product delivery of complex solutions supporting client, product and Assurant’s vision and culture.\nTakes a product development type disciplined approach\nAssisting the client, product & Implementation teams manage all of the critical elements from concept to design, to financial modeling, journey mapping, partner selection, testing, evaluation, and roll out.\nSolutions can include but are not limited to new claims processing capabilities, forward and reverse logistics, payment platforms, self-serve platform, new feature offerings, etc.\nCoordinating/facilitating efforts of individuals from the various Assurant disciplines including IT, operations, marketing, product development, finance, etc., to execute the Solutions design.\nTransitioning client and product solutions to permanent product owners or operational groups. Ensuring Solutions achieve intended outcomes, are secure in a strong control environment and fundamentally function to deliver consistently, efficiently, and effectively. Support process re-engineering, operational tool utilization & data analytics.\nLeads matrix resources across product, business development and marketing organizations.\nWhat are the requirements needed for this position?\nBachelor’s degree in business, Operations, Project/Program Management, or a related field.\n5+ years of progressively more responsible experience in business leadership roles as well as expertise with clients and/or prospects.\nExperience as a Technical Solution Engineer, Service Execution, Service Solutions, and/or IT Business Relationship Manager a plus.\nExperience working in an Agile development environment.\nKnowledge and experience in extended service contracts, and/or the service industry.\nExtensive understanding of industry and emerging trends desired.\nExcellent oral and written communication skills.\nStrong organizational and planning skills.\nAble to understand and manage through complex issues and proven ability to develop solutions that generate favorable results.\nProven understanding of how processes and systems interact.\nDemonstrated track record of successfully designing and implementing solutions.\nOrganized and structured in thought, approach, and communication.\nAble to process complex time sensitive data and information from multiple sources, make decisions and communicate actions.\nAble to manage multiple projects, concurrently. Has professional presence, polish, and demeanor to engage with clients.\nAble to build trust, respect and rapport while successfully influencing internal and external stakeholders’ clients to successfully achieve a common goal.\nAble to connect personally, demonstrate knowledge of client’s business and communicate our value.\nProbes in a consultative way for understanding of client’s needs and business drivers to create business solutions.\nPay Range:\n$122,400.00 - $204,400.00Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.\nIf there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.\nHelping People Thrive in a Connected World\nConnect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.\nFor U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.\nWhat’s the culture like at Assurant?\nOur unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.\nCompany Overview\nAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.\nAI and Biometric Usage\nAssurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.\nEmployment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.\nEqual Opportunity Statement\nAssurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.\nJob Scam Alert\nPlease be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.","description_format":"text","description_chars":6413,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-11-09T18:21:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:3","win:early"],"computed_at":"2026-11-09T21:26:05Z"},"pay":{"stated_usd_annual":204400,"is_top_pay":false},"html_url":"https://alion.io/job/assurant-director-client-solutions-delivery","json_url":"https://alion.io/job/assurant-director-client-solutions-delivery.json","meta":{"generated_at":"2026-11-09T21:26:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9848,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4276},"rest":"https://alion.io/mcp/rest/get_company?id=4276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassurant-director-client-solutions-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassurant-director-client-solutions-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassurant-director-client-solutions-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assurant-director-client-solutions-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassurant-director-client-solutions-delivery"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3976751}},{"tool":"search_jobs","arguments":{"company":"assurant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3976751},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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