{"id":3865476,"url":"https://alion.io/job/assurant-director-operations-service","title":"Director, Operations & Service","company":{"id":4276,"name":"Assurant","domain":"assurant.com","url":"https://alion.io/company/assurant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0.167,"time_to_fill_p50_days":15,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":122400,"max":204400,"currency":"USD","period":"year","gross":null,"usd_annual":204400},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T09:31:12Z","employer_posted_date":null,"last_verified_at":"2026-11-06T09:31:12Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"This a Full Remote job, the offer is available from: United States\nTitle\nDirector, Operations and Services\nOverview of Position\nThe Director, Operations & Service reports to a Global Housing VP. Director,\nOperations & Service provides strategic and operational leadership assigned.\nbusiness, client, product, program, or process areas. Operating at an elevated level\nof independence, the role establishes priorities, builds stakeholder alignment,\nevaluates business needs, leads change, and drives measurable improvements.\nin performance, service, quality, cost, risk, and customer outcomes. The position\nworks across functions and locations to implement, manage, control, and\ncontinuously improve assigned operations and services.\nWhat will be my duties and responsibilities in this job?\nStrategic and operational leadership for assigned businesses, clients,\nproduct, program, service, or process areas - 70%\nMonitor operational performance, service levels, contractual commitments, expense-plan adherence, and progress against goals; identify gaps and establish accountable corrective-action plans that deliver measurable and sustained business outcomes.\nLead or support applicable intake, evaluation, prioritization, governance, and change-management processes that enable informed decisions, effective implementation, and realization of expected business benefits.\nAssess operational and business process capability, demand, service levels, risks, dependencies, and trends through metrics, dashboards, and other decision-support tools.\nSet clear expectations, coach and develop team members, manage performance, and recognize contributions that support sustainable results.\nDrive focused improvement for the assigned client/product/process - i.e., cost/quality/time/innovation.\nMonitoring emerging business, client, customer, operational, and industry needs to anticipate impacts, risks, and opportunities within assigned areas.\nProvide timely communication to key stakeholders and senior leaders regarding performance, priorities, risks, escalations, decisions, and commitments.\nLead assigned deliverables and changes through planning, implementation, adoption, and measurement of results.\nRecognition/celebration for process results.\nInitiative-taking identification, recommendation, and implementation of Best Practices based on data, with opportunities for common practices across clients.\nCross-functional alignment and stakeholder influence - 30%\nBuilds alignment among VPs, Directors, operational leaders, Product,\nFinance, Technology, Quality, Customer Care, Processing, Training, Carrier,\nData and Reporting, Legal, Account Management, People Organization, and\nPMO to support informed decisions, effective adoption, and sustainable business outcomes.\nThe role will lead six Analysts and drive cross-functional execution. Partners with VPs, Directors, and leaders across the organization, including operations, finance, technology, quality, training, Sales, and Account\nManagement, Legal, etc. to turn client needs in an actionable direction and drive the execution of operational changes.\nThe role will manage change within the assigned client/product/process area and improvements to the process. \nThis role will lead through influence across the organization as it relates to driving operational performance and objectives. \nWhat are the requirements needed for this position?\nBachelor’s degree or equivalent experience with overseeing\noperations teams\nMinimum of 5-7 years of leadership and supervisory experience\n10 years of business/operations experience\nProven ability to drive quantifiable business results.\nProven results are associated with leading and driving change.\nKnowledge and Skills\nStrong interpersonal and communication skills, demonstrated through experience and results. \nProven ability to manage diverse elements of complex projects/processes for people, tasks, communication, change, etc. to drive optimal outcomes and results.\nStrong project management and multi-tasking\nProven strategic thinking/planning abilities - can see and create the big picture, with communication and influence to engage others for action. \nWhat other skills/experience would be helpful to have?\nAbility to work independently and with multiple levels of managers, associates, and clients\nDemonstrated credibility and trust established quickly within aligned. process/program areas.\nDemonstrated ability to work successfully with ambiguity and multiple decision makers\nDemonstrated ability to deliver results - goal focused.\nAbility to overcome obstacles, think through plans a/b/c, etc.\nStrategic planning - Big Picture\nChange Management - ability to help move a culture.\nEffective communication and planning skills\nPositive attitude, willing to work for outcomes that benefit the business.\nExceptional collaboration skills\nInitiative, Pro-active\nAnalytical with the ability to make the complex simple. \nWhat are the working conditions and physical requirements of this job?\nGeneral office demands\nPay Range:\n$122,400.00 - $204,400.00Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.\nIf there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.\nHelping People Thrive in a Connected World\nConnect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.\nFor U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.\nWhat’s the culture like at Assurant?\nOur unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.\nCompany Overview\nAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.\nAI and Biometric Usage\nAssurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our \nAI Usage Guidelines page\n to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.\nEmployment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our \nPrivacy Notice\n to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.\nEqual Opportunity Statement\nAssurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.\nJob Scam Alert\nPlease be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.","description_format":"text","description_chars":8130,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-11-06T11:51:56Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":15,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":204400,"is_top_pay":true},"html_url":"https://alion.io/job/assurant-director-operations-service","json_url":"https://alion.io/job/assurant-director-operations-service.json","meta":{"generated_at":"2026-11-10T06:18:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14648,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4276},"rest":"https://alion.io/mcp/rest/get_company?id=4276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassurant-director-operations-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassurant-director-operations-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassurant-director-operations-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assurant-director-operations-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassurant-director-operations-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3865476}},{"tool":"search_jobs","arguments":{"company":"assurant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3865476},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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