{"id":2447602,"url":"https://alion.io/job/assurant-software-architect-amazon-connect-ivr","title":"Software Architect (Amazon Connect - IVR)","company":{"id":4276,"name":"Assurant","domain":"assurant.com","url":"https://alion.io/company/assurant","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":103800,"max":173300,"currency":"USD","period":"year","gross":null,"usd_annual":173300},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"IAM","optional":false},{"name":"Java","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"TypeScript","optional":false},{"name":"WebRTC","optional":false}],"status":"live","first_seen_at":"2026-10-13T13:56:37Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T20:19:20Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"We are seeking a Lead Architect / Engineer to drive the technical transformation of our enterprise contact center to an AI-enabled Amazon Connect platform. This is a strategic, hands-on engineering leadership role responsible for architecture, engineering standards, production solutions, and building sustainable internal expertise.\nReporting to the VP, Infrastructure Products, this role will provide technical direction and mentorship across development teams while leading the phased migration from Cisco UCCE/CVP to Amazon Connect.\nWhy This Role Matters\nYou’ll help establish a secure, resilient, AI-first contact center platform while developing reusable engineering standards and internal expertise that support the organization well beyond the initial transformation.\nWhat will be my duties and responsibilities in this job?\nOwn the technical architecture and engineering direction for Amazon Connect.\nDesign scalable solutions across voice, chat, messaging, routing, recording, analytics, agent experiences, and integrations.\nLead technical migration and coexistence strategies between Cisco UCCE/CVP and Amazon Connect.\nBuild AI-enabled self-service and agent-assist capabilities using Amazon Lex, Amazon Bedrock, AWS Lambda, RAG, and generative/agentic AI patterns.\nDesign serverless integrations using AWS services, APIs, event-driven architectures, and enterprise systems.\nEstablish CI/CD, infrastructure-as-code, security, observability, resiliency, and production-readiness standards.\nProvide hands-on technical leadership through architecture reviews, prototypes, reusable patterns, pairing, and mentorship.\nPartner with AWS, vendors, Security, Architecture, Data, Operations, and product teams to deliver secure and supportable solutions.\nWhat You’ll Bring\nBachelor’s degree or equivalent practical experience.\n10+ years in software engineering, solution architecture, cloud engineering, or contact center technology.\n5+ years of hands-on experience architecting, implementing, and operating enterprise Amazon Connect solutions.\nDeep knowledge of Connect flows, routing, queues, telephony, security, agent workspace, APIs, recording, and analytics.\nStrong experience with AWS Lambda, Amazon Lex, APIs, Python, TypeScript or Java, and serverless/event-driven architecture.\nExperience with generative AI, RAG, agentic AI, guardrails, evaluation, and responsible AI controls.\nStrong AWS security, IAM, observability, infrastructure-as-code, and CI/CD experience.\nProven ability to lead technical delivery and influence teams in a matrixed enterprise environment.\nWhat other skills/experience would be helpful to have?\nCisco UCCE/CVP-to-Amazon Connect migration experience.\nSIP, PSTN, SBC, carrier integration, WebRTC, and enterprise voice experience.\nAmazon Bedrock, Contact Lens, Customer Profiles, Cases, outbound, workforce/quality, and custom agent workspace experience.\nAdvanced AWS certifications.\nExperience delivering secure contact center and AI solutions in regulated environments.\nPay Range:\n$103,800.00 - $173,300.00Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.\nIf there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.\nHelping People Thrive in a Connected World\nConnect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.\nFor U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.\nWhat’s the culture like at Assurant?\nOur unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.\nCompany Overview\nAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.\nAI and Biometric Usage\nAssurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.\nEmployment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.\nEqual Opportunity Statement\nAssurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.\nJob Scam Alert\nPlease be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.","description_format":"text","description_chars":6122,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-13T13:56:37Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.798,"p_room":0.578,"age_days":9,"expected_fill_days":9,"reasons":["conf:29","velocity","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":173300,"is_top_pay":false},"html_url":"https://alion.io/job/assurant-software-architect-amazon-connect-ivr","json_url":"https://alion.io/job/assurant-software-architect-amazon-connect-ivr.json","meta":{"generated_at":"2026-10-23T23:45:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7331,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4276},"rest":"https://alion.io/mcp/rest/get_company?id=4276"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassurant-software-architect-amazon-connect-ivr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassurant-software-architect-amazon-connect-ivr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassurant-software-architect-amazon-connect-ivr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assurant-software-architect-amazon-connect-ivr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassurant-software-architect-amazon-connect-ivr"}]}