{"id":2906897,"url":"https://alion.io/job/assurity-trusted-solutions-senior-account-manager-managed-resources","title":"Senior Account Manager (Managed Resources)","company":{"id":232832,"name":"Assurity Trusted Solutions","domain":"assurity.sg","url":"https://alion.io/company/assurity","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":35,"ghost_share":0,"stale_share":0.114,"repost_share":0,"time_to_fill_p50_days":94,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T08:11:42Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T20:51:27Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Account Manager (Managed Resources)\nAs an Account Manager for Managed Resources, you serve as the primary bridge between customers, deployed resources, and internal stakeholders - ensuring that resources are effectively deployed, employees are well-supported, and service commitments are met throughout the engagement lifecycle. You will combine strong customer relationship management with hands-on people management and operational oversight to deliver a seamless managed resource experience for enterprise customers.\n You will be working on:\nServing as the primary point of contact for assigned customer accounts, building and maintaining strong relationships with customer stakeholders and decision-makers while understanding their business objectives, priorities, and resource requirements.\nConducting regular service reviews and account meetings to assess performance, satisfaction, and risks, managing customer expectations proactively and identifying opportunities to expand or optimise services.\nCoordinating the end-to-end lifecycle of managed resources across assigned accounts, including onboarding, deployment, transitions, and offboarding, while ensuring business continuity and knowledge transfer at every stage.\nPartnering closely with the Talent Acquisition team to fulfil resource requirements for assigned accounts, providing clear role briefs, supporting candidate shortlisting, and ensuring timely deployment of the right resources to meet customer needs.\nProviding day-to-day guidance and people management to employees assigned to customer engagements, including regular check-ins, performance discussions, feedback, and coaching.\nCoordinating employee administration including leave, timesheets, appraisals, training, and offboarding, and working with HR to address performance, conduct, or employee relations matters where required.\nEstablishing and tracking service KPIs and resource performance metrics, preparing regular reports covering utilisation, SLA performance, risks, and improvement actions for both customers and internal management.\nIdentifying service delivery risks early and developing mitigation plans, managing escalations, and coordinating cross-functional teams to achieve timely resolution.\nMaintaining awareness of scope, commercials, and contractual commitments for assigned accounts, monitoring resource consumption against contracted capacity, and supporting contract renewals, extensions, and change requests.\nPartnering with sales and other product teams to identify expansion and cross-sell opportunities within assigned accounts.\nRequirements\nMinimum 8 years of experience in account management, managed services, resource management, or a similar customer-facing role.\nProven experience managing resources or teams supporting enterprise customers, with a track record of meeting SLAs and KPIs in a services environment.\nExperience in people management or employee supervision, including performance management, onboarding, offboarding, and day-to-day employee administration.\nExperience preparing and presenting management reports and account reviews to both customer and internal stakeholders.\nCommercial and contract awareness, with the ability to monitor scope, flag changes, and support renewals and extensions.\nStrong customer and stakeholder management skills, with the ability to manage expectations and build trusted long-term relationships.\nExcellent verbal and written communication skills, with the ability to engage effectively across all levels of seniority.\nHighly organised and meticulous, with the ability to manage multiple accounts and competing priorities independently.\nProactive, structured, and solution-oriented with a strong sense of ownership and accountability.\nJoin us and discover a meaningful and exciting career with Assurity Trusted Solutions!\nThe remuneration package will commensurate with your qualifications and experience. Interested applicants, please click \"Apply Now\".\nWe thank you for your interest and please note that only shortlisted candidates will be notified.\nBy submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.\nBenefits\nOur employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programmes.\nWe champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.","description_format":"text","description_chars":4795,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Information Security","Vulnerability Management"],"lifecycle":[{"event":"open","at":"2026-10-20T08:11:42Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":94,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/assurity-trusted-solutions-senior-account-manager-managed-resources","json_url":"https://alion.io/job/assurity-trusted-solutions-senior-account-manager-managed-resources.json","meta":{"generated_at":"2026-10-28T23:47:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":232832},"rest":"https://alion.io/mcp/rest/get_company?id=232832"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fassurity-trusted-solutions-senior-account-manager-managed-resources"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fassurity-trusted-solutions-senior-account-manager-managed-resources"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fassurity-trusted-solutions-senior-account-manager-managed-resources"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/assurity-trusted-solutions-senior-account-manager-managed-resources\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fassurity-trusted-solutions-senior-account-manager-managed-resources"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2906897}},{"tool":"search_jobs","arguments":{"company":"assurity.sg","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2906897},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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